AWS Connect Engineer

ReqRoute,Inc; Parsippany-Troy Hills (NJ); Hybrid; USD 96,000 - 138,000; Full time

Job summary

ReqRoute,Inc seeks an AWS Connect Engineer in Parsippany, NJ, for a hybrid role with a 6-month engagement. You will design and implement Amazon Connect contact flows, routing profiles, and integrations with Lambda, DynamoDB, S3, and APIs to deliver reliable customer experiences.

Ideal candidates bring 8+ years in AWS, CI/CD, security, and analytics, plus Terraform/CloudFormation deployment and experience with contact center AI, WFM/WFO tools, and CloudWatch/X-Ray monitoring.

Qualifications

• 8+ years of experience in AWS Cloud and contact center technologies.
• Proven design and development of Amazon Connect contact flows and routing profiles.
• Hands-on with AWS Lambda, DynamoDB, S3, CloudWatch Logs, and API Gateway.

Skills

AWS Connect

AWS Lambda

CI/CD

Terraform/CloudFormation

Telephony knowledge

DynamoDB

S3

CloudWatch/X-Ray

API Gateway

IAM security

Tools

Terraform

CloudFormation

DynamoDB

S3

API Gateway

Kinesis

Redshift

Athena

QuickSight

Job description

AWS Connect Engineer

Location: Hybrid - Parsippany, NJ (minimum 3 days onsite due to seating restrictions; client may request 5 days onsite)
Duration: 6 months

Competencies:

8 10+ years of experience required

• Digital: Amazon Web Services (AWS) Cloud Computing
• Digital: DevOps Continuous Integration and Continuous Delivery (CI/CD)
• Digital: Amazon Connect

Essential Skills:

• Strong hands‑on experience designing and developing Amazon Connect contact flows and routing profiles
• Expertise with AWS Lambda, DynamoDB, S3, CloudWatch Logs, and API Gateway
• Sound understanding of IVR/IVA flows, Conversational Design, and Lex Bot integrations
• Experience integrating Connect with CRMs
• Strong telephony knowledge: PSTN, SIP, DIDs, call routing, and call quality troubleshooting
• Experience with Kinesis streaming, call event logs, and analytics pipelines
• Good knowledge of AWS security (IAM, roles, policies, encryption)
• Deployment experience using Terraform/CloudFormation and DevOps pipelines
• Strong documentation, communication, and solution‑design skills
• AWS Certifications: Solutions Architect Associate/Professional, Developer Associate
• Experience with AI/ML, Contact Lens, sentiment analysis, and analytics
• Knowledge of WFM/WFO tools (e.g., Verint, NICE)
• Experience with monitoring and debugging using CloudWatch Insights and X-Ray
• Familiarity with Kinesis, Redshift, Athena, QuickSight for reporting