AWS Cloud Support Tech (Tier 2) - Windows/Linux

Vision33; California; Hybrid; USD 60,000 - 78,000; Full time

Job summary

Vision33 is hiring a Cloud IT Support Consultant to join the TotalCare Support Team. The role focuses on Tier 2 client infrastructure support across Windows and Linux servers, AWS environments, and networking.

You’ll triage, diagnose, and resolve complex escalations within a high-volume desk while meeting SLAs. Ideal candidates have 5+ years in cloud and server support, scripting skills (PowerShell, Bash, Python or Ruby), and familiarity with ITIL best practices.

Qualifications

• Bachelor degree or equivalent with 5+ years in client-facing support.
• Minimum 5 years AWS cloud environments experience with troubleshooting.
• 5+ years supporting Windows and Linux systems in critical environments.
• Experience with routers and firewalls and network infra knowledge.

Responsibilities

• Manage incidents end-to-end from identification to resolution for Windows and Linux servers.
• Configure, deploy, and maintain AWS cloud environments and monitor performance.
• Perform root cause analyses and implement preventive measures.
• Develop automation scripts using PowerShell and Bash.
• Maintain internal documentation and support procedures.

Skills

AWS troubleshooting

Windows Server

Linux Server

Networking infrastructure

PowerShell scripting

Python scripting

Bash scripting

ITIL familiarity

Education

Bachelor degree or equivalent

Tools

AWS

CloudWatch

CloudTrail

Job description

Vision33 is hiring a Cloud IT Support Consultant to join the TotalCare Support Team. The role focuses on Tier 2 client infrastructure support across Windows and Linux servers, AWS environments, and networking.

You’ll triage, diagnose, and resolve complex escalations within a high-volume desk while meeting SLAs. Ideal candidates have 5+ years in cloud and server support, scripting skills (PowerShell, Bash, Python or Ruby), and familiarity with ITIL best practices.