AWS Cloud Support Engineer - TS/SCI Cleared

ManTech; Laurel (MD); On-site; USD 75,000 - 110,000; Full time

Job summary

MANTECH in Laurel, MD is seeking a Cloud Support Administrator to join our team. You will support hybrid cloud infrastructure operations, incident response, and customer service related to AWS, troubleshooting Linux and Windows environments.

The role includes tier1/2 support, provisioning AWS workloads, aiding users with cloud resources, and coordinating with Architecture and Capacity Engineering teams. Occasional on-call 24/7/365 may be required.

Qualifications

• Bachelor’s degree in a technical discipline from an accredited college or university.
• Active entry-level cloud certification (Azure, AWS, or OpenStack) or ability to acquire before start date.
• Current TS/SCI clearance with polygraph.

Responsibilities

• Provide tier1/2 technical support for internal teams, resolving issues related to routing, security protocols, access control, transit gateway configurations, and more.
• Provision and support of customers’ workload AWS accounts, enabling continued operation of critical analytical systems.
• Aid users in accessing and utilizing cloud-based resources.
• Serve as the technical point of contact between the customer and the Architecture and Capacity Engineering teams.
• Maintain currency of relevant documents and update the Wiki and SharePoint knowledge bases.
• Provide support for the escalation and communication of status to agency management and internal customers Familiarity with Reserve Instance, Cost Saving Plans
• Diagnose, resolve, and track complex support cases through ServiceNow, phone, and email channels
• Provide Tier 1(Help Desk) problem identification, diagnosis, resolution of problems in windows and/or Linux
• May require rotational on call support 24/7/365

Skills

Linux

Windows

AWS

Tier 1/2 Support

Customer Support

Education

Bachelor's degree in a technical discipline

Tools

ServiceNow

SharePoint

Wiki

Job description

MANTECH in Laurel, MD is seeking a Cloud Support Administrator to join our team. You will support hybrid cloud infrastructure operations, incident response, and customer service related to AWS, troubleshooting Linux and Windows environments.

The role includes tier1/2 support, provisioning AWS workloads, aiding users with cloud resources, and coordinating with Architecture and Capacity Engineering teams. Occasional on-call 24/7/365 may be required.