Cloud Support Engineer – AWS & Windows/Linux (5+ yrs)

Vision33; United States; Remote; USD 64,000 - 85,000; Full time

Job summary

Vision33 is seeking a Cloud IT Support Consultant to join the TotalCare Support Team. You will handle Tier 2 client infrastructure issues across Windows and Linux and manage AWS environments using CloudWatch and CloudTrail.

The role requires strong troubleshooting, proactive monitoring, and the ability to work in a fast-paced, high-volume desk. A Bachelor degree or equivalent plus 5+ years of client-facing experience is required.

Qualifications

• Minimum 5 years of hands-on AWS cloud environments experience.
• Minimum 5 years of experience supporting network infrastructure (routers, firewalls).
• Self-motivated, independent problem-solver with ownership and triage skills.
• Bachelor degree or equivalent with 5+ years in client-facing support.
• Proven experience with Windows and Linux in mission-critical environments.
• Server administration and security protocol knowledge.

Responsibilities

• Manage incidents end-to-end from identification to resolution.
• Administer end-user and security profiles across 100+ servers.
• Configure, deploy, and maintain AWS environments with CloudWatch/CloudTrail.
• Perform advanced troubleshooting in Windows Server and Linux environments.
• Conduct root cause analyses and implement preventive measures.
• Develop automation scripts using PowerShell and Bash.
• Maintain documentation for support procedures.

Skills

AWS cloud environments

Windows & Linux support

Networking fundamentals

Scripting (PowerShell, Bash, Python)

ITIL familiarity

Client communication

Education

Bachelor degree in IT or related field

Tools

CloudWatch

CloudTrail

IIS/Apache/Nginx

Zendesk

Job description

Vision33 is seeking a Cloud IT Support Consultant to join the TotalCare Support Team. You will handle Tier 2 client infrastructure issues across Windows and Linux and manage AWS environments using CloudWatch and CloudTrail.

The role requires strong troubleshooting, proactive monitoring, and the ability to work in a fast-paced, high-volume desk. A Bachelor degree or equivalent plus 5+ years of client-facing experience is required.