Kitchen & Bath Customer Support Pro (Onsite, Grand Rapids)

Daikin Group; Grand Rapids (MI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Benefits start day one

PTO & holidays

Training programs

Career growth

Global company backing

Job summary

Williams Distributing, a division of Daikin Comfort Technologies North America, Inc., is seeking a Customer Service Representative for our Grand Rapids, MI office. You will engage with customers, sales representatives, and vendors by phone and email to manage orders, track lead times, and resolve issues with accuracy and care.

The role emphasizes communication, organization, and consistent follow-up in a fast-paced office environment.

Qualifications

• Customer-focused service experience is preferred.
• Strong verbal and written communication required.
• Proven ability to document and follow up on customer inquiries.

Responsibilities

• Provide professional customer service via phone and email.
• Process and manage orders, RMAs, and related transactions.
• Maintain accurate records and support invoice processing.
• Collaborate with sales, vendors, and internal teams to resolve issues.

Skills

Customer service

Phone & email communication

MS Office

Organization

Attention to detail

Multitasking

Problem solving

Tools

Microsoft Office

CRM systems

Job description

Williams Distributing, a division of Daikin Comfort Technologies North America, Inc., is seeking a Customer Service Representative for our Grand Rapids, MI office. You will engage with customers, sales representatives, and vendors by phone and email to manage orders, track lead times, and resolve issues with accuracy and care.

The role emphasizes communication, organization, and consistent follow-up in a fast-paced office environment.