AVP, SRE & Cloud Solutions: AI-Driven Reliability Leader

GM Financial; Arlington (TX); Hybrid; USD 180,000 - 230,000; Full time

Benefits offered by this job

401K matching

Bonding leave for new parents

Tuition assistance

Training

GM employee auto discount

Community service pay

Nine company holidays

Job summary

GM Financial is seeking an AVP, Platform Site Reliability Engineering (PSRE) to lead reliability engineering vision, strategy, and operating model. Build an AI-enabled, self-healing platform ensuring availability, performance, and security across the software delivery lifecycle.

You will develop high‑performing teams of SREs and SRAs, establish governance, SLOs/SLIs, and partner with Cybersecurity, Architecture, Product, and Engineering to reduce risk and debt.

Qualifications

• 7-10 years IT industry experience
• 3-5 years technical leadership in large enterprises
• 2-4 years early career software development
• experience in financial services industry preferred
• Bachelor's Degree in Computer Science or equivalent required
• Master's Degree preferred

Responsibilities

• Define and execute the PSRE strategy, roadmap, standards, and operating model aligned with business and technology objectives.
• Lead the adoption and responsible governance of agentic AI across reliability engineering, incident management, monitoring, observability, technology risk, vulnerability remediation, cloud cost optimization and non-functional requirements.
• Establish automated controls and intelligent agents that validate reliability, security, operational readiness, and non-functional requirements before software progresses through the delivery lifecycle.
• Drive resilient, self-healing systems that detect, diagnose, remediate, and recover from known failure conditions with safeguards and auditability.
• Champions engineering practices improving availability, scalability, recoverability, performance, maintainability, and reducing toil.
• Establish observability strategies across metrics, logs, traces, app performance and service health with agent-driven correlation and anomaly detection.
• Drive measurable improvements in incident trends, MTTR, service availability and customer impact.
• Ensure recurring incidents are addressed through root cause remediation and durable engineering improvements.
• Establish governance for incident management, runbooks, supportability and service health.
• Partner with Cybersecurity, Architecture, Product, and Engineering to reduce risk and improve remediation, debt, resiliency and standards.
• Establish SLOs, SLIs, error budgets, reliability KPIs, and executive reporting.
• Build and lead high-performing teams through coaching, mentorship and career development.
• Foster knowledge sharing, engineering excellence, and continuous improvement.
• Provide executive leadership during major incidents and influence strategy and priorities.

Skills

Leadership

Agentic AI

AIOps

Observability

Incident management

CI/CD

IaC

Cloud cost

Automation

Executive communication

Education

Bachelor's Degree in Computer Science or equivalent

Master's Degree

High School Diploma

Associate Degree

Job description

GM Financial is seeking an AVP, Platform Site Reliability Engineering (PSRE) to lead reliability engineering vision, strategy, and operating model. Build an AI-enabled, self-healing platform ensuring availability, performance, and security across the software delivery lifecycle.

You will develop high‑performing teams of SREs and SRAs, establish governance, SLOs/SLIs, and partner with Cybersecurity, Architecture, Product, and Engineering to reduce risk and debt.