AVP, Retail Operations & Branch Compliance

The Harbor Bank of Maryland; Washington, Baltimore (District of Columbia, MD); On-site; USD 90,000 - 120,000; Full time

Job summary

The Harbor Bank of Maryland is seeking an experienced operations leader to ensure efficient branch office operations within the region. You will guide branch employees on policy adherence, security, and risk controls, while coordinating with the GVP/Retail Strategy & Performance Office.

You will monitor operational losses, supervise branch audits, and maintain regulatory compliance across the branch network, including vendor relationships and monthly reporting.

Qualifications

• Requires a minimum of five years of experience in a retail banking environment with supervisory responsibilities.
• Strong knowledge of regulations governing financial services and risk management.
• Excellent organizational, verbal and written communication skills; ability to maintain confidentiality.

Responsibilities

• Monitor branch compliance with government regulations and bank policies.
• Review and update branch policies and procedures.
• Assist leadership with account openings/closures and delinquent accounts review.
• Ensure quarterly branch audits are completed and findings addressed.
• Oversee daily cash settlement and related reports for accuracy.
• Maintain branch records, including deposits and CIP documentation in Horizon.
• Coordinate training for branch personnel on policies and technology updates.
• Participate in IT, compliance, and project meetings; engage with professional associations as needed.
• Coach and support branch staff, and collaborate with GVP on performance initiatives.
• Assist with vendor management and flexibly support branch operations.
• Lead weekly branch scheduling and supervisor guidance for PTO and attendance.

Skills

Retail Banking

Supervision

Regulatory Knowledge

Policy Adherence

Communication

Education

High School Diploma

Bachelor's degree preferred

Tools

Horizon

Job description

The Harbor Bank of Maryland is seeking an experienced operations leader to ensure efficient branch office operations within the region. You will guide branch employees on policy adherence, security, and risk controls, while coordinating with the GVP/Retail Strategy & Performance Office.

You will monitor operational losses, supervise branch audits, and maintain regulatory compliance across the branch network, including vendor relationships and monthly reporting.