AVP, Retail Operations & Branch Compliance

The Harbor Bank; Baltimore, Northern (MD, KY); Hybrid; USD 70,000 - 95,000; Full time

Job summary

The Harbor Bank is seeking an AVP/Retail Operations Officer in Baltimore, MD. This professional will oversee efficient branch operations, ensure compliance with policies and procedures, and guide staff to achieve operational excellence.

Responsibilities include audits, regulatory adherence, cash settlement review, and collaboration with IT/compliance teams. A senior role with strong leadership and risk-management skills is required.

Qualifications

• High School Diploma or GED required; college degree preferred or equivalent experience.
• Minimum five years of experience in a retail banking environment with supervision.
• Strong knowledge of banking regulations and fraud prevention practices.

Responsibilities

• Oversee branch operations and ensure policy compliance across the region.
• Review and update branch policies and procedures; support document reviews for accounts.
• Ensure quarterly branch audits are performed and findings addressed.
• Monitor daily cash settlement, deposit maintenance, and reporting.
• Coordinate training and development for branch personnel; participate in meetings.

Skills

Interpersonal skills

Supervisory experience

Communication skills

Education

High School Diploma or GED

Bachelor’s degree preferred

Tools

Horizon banking platform

Job description

The Harbor Bank is seeking an AVP/Retail Operations Officer in Baltimore, MD. This professional will oversee efficient branch operations, ensure compliance with policies and procedures, and guide staff to achieve operational excellence.

Responsibilities include audits, regulatory adherence, cash settlement review, and collaboration with IT/compliance teams. A senior role with strong leadership and risk-management skills is required.