AVP, Operations Transformation & AI Enablement

Pacific Life; Newport Beach (CA); On-site; USD 210,000 - 260,000; Full time

Benefits offered by this job

Medical, Dental, Vision benefits

Paid time off

401k with company match

Job summary

Pacific Life is hiring an experienced Assistant Vice President, Ops. Technology Transformation Lead to drive CMD's Operations Transformation in Newport Beach, CA.

You will define strategic technical direction, co-lead cross-functional workstreams, and mentor engineering teams across AI, automation, and next-gen platforms. The role requires 10+ years in tech leadership, deep EA and cloud expertise, and strong stakeholder management.

Qualifications

• 10+ years of experience in technology leadership roles, preferable in life and annuity insurance.
• Proven success in leading large-scale transformation programs with measurable outcomes.
• Deep expertise in enterprise architecture, cloud platforms, AI/ML, and automation.
• Strong understanding of agile delivery models, DevSecOps, and product-centric operating models.
• Exceptional communication and stakeholder management skills.
• Experience in managing hybrid teams and vendor partnerships.

Responsibilities

• Define and evolve the technical vision for Operations Transformation aligned with enterprise architecture and business priorities.
• Co-lead cross-functional workstreams with business counterparts, ensuring shared OKRs and outcome ownership.
• Champion modernization by decoupling legacy systems and adopting next-gen platforms and AI capabilities.
• Lead dedicated engineering teams across Operations Transformation workstreams including FAST, IVR, GenAI, and automation.
• Oversee execution roadmaps, PI planning, and delivery metrics using agile and DevOps practices.
• Ensure tight integration with BAU technology teams while maintaining focus on transformation goals.
• Own architectural decisions across Operations Transformation platforms, ensuring scalability, modularity, and reuse.
• Guide the development of orchestration layers, self-service portals, and unified processing workflows.
• Build and mentor high-performing technology teams, including internal staff and contractors.
• Support upskilling initiatives such as GenAI Academy and agile/DevOps training.
• Collaborate with HR and L&D on strategic workforce planning and role definition.

Skills

Technology leadership

Enterprise architecture

Cloud platforms

AI/ML

Agile/DevOps

Stakeholder management

Job description

Pacific Life is hiring an experienced Assistant Vice President, Ops. Technology Transformation Lead to drive CMD's Operations Transformation in Newport Beach, CA.

You will define strategic technical direction, co-lead cross-functional workstreams, and mentor engineering teams across AI, automation, and next-gen platforms. The role requires 10+ years in tech leadership, deep EA and cloud expertise, and strong stakeholder management.