AVP, Member Services & Strategy

FACS; Chicago, Northern (IL, KY); Hybrid; USD 200,000 - 240,000; Full time

Job summary

The American College of Surgeons seeks an Associate Vice President for Member Services to lead strategic initiatives, member experience, and credentialing operations from our Chicago office. This senior role reports to the Senior Vice President of Member Services and oversees budgeting, marketing, and enterprise-wide improvements, with a hybrid schedule (3 days in-office/2 remote).

Ideal candidates bring 8+ years in leadership, strong BI and dashboard skills, and proven ability to drive

Qualifications

• Bachelor’s degree required. Advanced degree preferred.
• 8+ years of leadership in membership or customer operations, marketing, and budget oversight.
• Proficiency with BI/dashboard tools (Power BI/Tableau) and AMS/CRM platforms.
• Experience building operational dashboards and KPI reporting.
• Willingness to travel moderately.

Responsibilities

• Lead strategic initiatives and cross-functional priorities with the SVP.
• Oversee member services customer experience and service standards.
• Supervise credentialing operations including eligibility review and adjudication support.
• Develop dashboards and metrics across the application pathway and marketing function.
• Manage division budget and vendor/technology investments.
• Provide leadership to division managers and staff.

Skills

Leadership

Strategic planning

Customer operations

Budget oversight

Project management

Education

Bachelor’s degree

Advanced degree preferred

Tools

Power BI

Tableau

AMS

CRM platforms

Microsoft Office

Job description

The American College of Surgeons seeks an Associate Vice President for Member Services to lead strategic initiatives, member experience, and credentialing operations from our Chicago office. This senior role reports to the Senior Vice President of Member Services and oversees budgeting, marketing, and enterprise-wide improvements, with a hybrid schedule (3 days in-office/2 remote).

Ideal candidates bring 8+ years in leadership, strong BI and dashboard skills, and proven ability to drive