AVP Contact Center Sales (Remote)

Tech Sales Jobs; United States; Remote; USD 350,000 - 450,000; Full time

Job summary

Tech Sales Jobs is seeking an AVP of Enterprise CCaaS Sales to lead a high-performance team selling cloud contact center solutions to large commercial and enterprise accounts in the USA. You will drive multi-year, complex software transactions and bridge senior executive relationships with a structured MEDDPICC-based sales approach.

You will own go-to-market strategy, partner with SI and channel partners, and collaborate with Solutions Engineering, Product, and Customer Success to ensure

Qualifications

• 10+ years of enterprise SaaS sales experience.
• 5+ years direct experience selling CCaaS, CX, UCaaS, or AI/Omnichannel solutions.
• 3+ years leading enterprise field sales teams with eight-figure quotas.
• Proven track record closing $500k+ ACV and multi-million-dollar TCV deals.
• Deep proficiency in MEDDPICC, Challenger, and Solution Selling.

Responsibilities

• Drive ARR growth by owning and exceeding quarterly/annual targets for the CCaaS enterprise territory.
• Recruit, mentor, and scale a team of senior Enterprise Account Executives with clear performance expectations.
• Lead major deal pursuits with C-suite executives, structuring complex licensing and negotiating.
• Define regional GTM plans and align with SI/Channel partners to expand lead flow and co-sell opportunities.
• Ensure accurate forecasting via Salesforce and adherence to enterprise sales frameworks.

Skills

Enterprise SaaS Sales

MEDDPICC

Challenger

Solution Selling

Forecasting

Leadership

Tools

Salesforce

Job description

Location: Remote, USA

Time Type: Full time

Job Description

Role Overview
The AVP of Enterprise CCaaS Sales will lead and execute the sales strategy for our Cloud Contact Center as a Service (CCaaS) portfolio. You will manage a high-performing team of Enterprise Account Executives driving multi-year, complex software transactions across large commercial and enterprise accounts.
In this role, you will bridge executive-level relationship building (CXI, CTO, CIO, COO) with structured sales methodology, driving pipeline expansion, cloud migration strategies, AI/automation integrations, and predictable quarter-over-quarter revenue growth.
Key Responsibilities
1. Sales Leadership & Execution

• Drive ARR Growth: Own and exceed quarterly and annual revenue targets for the assigned CCaaS enterprise territory.
• Team Management: Recruit, mentor, and scale a team of senior Enterprise Account Executives, establishing clear performance expectations and high-accountability sales operating cadences.
• Deal Execution: Actively participate in major deal pursuits—engaging C-suite executives, structuring complex enterprise licensing models, and leading high-stakes negotiations.

2. Territory & Pipeline Strategy

• Go-to-Market Strategy: Define and execute regional go-to-market (GTM) plans, targeting high-growth verticals (Financial Services, Healthcare, Retail, Tech, BPO).
• Cross-Functional Partner Alignment: Partner with System Integrators (SIs), Channel Partners, Master Agents/TSBs, and technology ecosystem partners (e.g., CRM vendors, AI providers) to expand lead flow and co-sell opportunities.
• Pipeline Governance: Ensure rigorous pipeline generation, accurate forecasting via CRM (Salesforce), and adherence to proven enterprise sales frameworks (MEDDPICC, Command of the Message).

3. Solution Alignment & Customer Transformation

• Consultative CX Positioning: Guide enterprise clients through digital transformation journeys—transitioning legacy on-premise contact centers to scalable cloud and AI-first solutions.
• Cross-Functional Collaboration: Partner closely with Solutions Engineering, Professional Services, Product Management, and Customer Success to ensure seamless onboarding, expansion, and long-term customer retention.

Qualifications & Key Requirements

• Experience: 10+ years of enterprise SaaS sales experience, with at least 5+ years of direct experience selling CCaaS, CX, UCaaS, or AI/Omnichannel Contact Center solutions.
• Leadership Track Record: 3+ years of direct people management experience leading enterprise field sales teams carrying eight-figure quotas.
• Deal Complexity: Proven track record of personally closing and guiding teams through $500k+ ACV and multi-million-dollar TCV enterprise software transactions.
• Methodology Mastery: Deep proficiency in structured sales methodologies (MEDDPICC, Challenger, Solution Selling) and enterprise forecasting precision.
• Ecosystem Expertise: Strong existing relationships across the CCaaS channel ecosystem (TSBs, VARs, SIs, and strategic alliance partners).
• Experience with NICE and IVA solutions a must Salary - $350-$450k OTE Depends on experience