AVP Contact Center Sales

RingCentral; Northern (KY); Hybrid; USD 350,000 - 450,000; Full time

Job summary

RingCentral is seeking an AVP of Enterprise CCaaS Sales to lead a high-performing team and drive multi-year software transactions across large enterprise accounts. You will build executive-level relationships and execute MEDDPICC-based sales processes to expand pipeline and revenue growth.

The role focuses on transitioning customers to cloud CCaaS, CX, UCaaS, and AI/Omnichannel solutions, with a strong emphasis on cross-functional collaboration with SI, channel partners, and product teams.

Qualifications

• 10+ years of enterprise SaaS sales experience, with at least 5+ years selling CCaaS/CX/UCaaS or AI/Omnichannel contact center solutions.

Responsibilities

• Lead and execute sales strategy for CCaaS portfolio with Enterprise Accounts.
• Recruit, mentor, and scale a team of Enterprise Account Executives.
• Drive ARR growth and manage major multi-year software transactions.

Skills

Enterprise SaaS sales

Sales leadership

Forecasting & analytics

MEDDPICC method

Education

Bachelor's degree or equivalent

Tools

Salesforce

Job description

## AVP Contact Center SalesApply: Remote, USA: Full time: Posted Today: R078577**Role Overview** The **AVP of Enterprise CCaaS Sales** will lead and execute the sales strategy for our Cloud Contact Center as a Service (CCaaS) portfolio. You will manage a high-performing team of Enterprise Account Executives driving multi-year, complex software transactions across large commercial and enterprise accounts. In this role, you will bridge executive-level relationship building (CXI, CTO, CIO, COO) with structured sales methodology, driving pipeline expansion, cloud migration strategies, AI/automation integrations, and predictable quarter-over-quarter revenue growth. **Key Responsibilities** **1. Sales Leadership & Execution*** **Drive ARR Growth:** Own and exceed quarterly and annual revenue targets for the assigned CCaaS enterprise territory.* **Team Management:** Recruit, mentor, and scale a team of senior Enterprise Account Executives, establishing clear performance expectations and high-accountability sales operating cadences.* **Deal Execution:** Actively participate in major deal pursuits—engaging C-suite executives, structuring complex enterprise licensing models, and leading high-stakes negotiations.**2. Territory & Pipeline Strategy*** **Go-to-Market Strategy:** Define and execute regional go-to-market (GTM) plans, targeting high-growth verticals (Financial Services, Healthcare, Retail, Tech, BPO).* **Cross-Functional Partner Alignment:** Partner with System Integrators (SIs), Channel Partners, Master Agents/TSBs, and technology ecosystem partners (e.g., CRM vendors, AI providers) to expand lead flow and co-sell opportunities.* **Pipeline Governance:** Ensure rigorous pipeline generation, accurate forecasting via CRM (Salesforce), and adherence to proven enterprise sales frameworks (MEDDPICC, Command of the Message).**3. Solution Alignment & Customer Transformation*** **Consultative CX Positioning:** Guide enterprise clients through digital transformation journeys—transitioning legacy on-premise contact centers to scalable cloud and AI-first solutions.* **Cross-Functional Collaboration:** Partner closely with Solutions Engineering, Professional Services, Product Management, and Customer Success to ensure seamless onboarding, expansion, and long-term customer retention.**Qualifications & Key Requirements*** **Experience:** 10+ years of enterprise SaaS sales experience, with at least 5+ years of direct experience selling **CCaaS, CX, UCaaS, or AI/Omnichannel Contact Center solutions**.* **Leadership Track Record:** 3+ years of direct people management experience leading enterprise field sales teams carrying eight-figure quotas.* **Deal Complexity:** Proven track record of personally closing and guiding teams through $500k+ ACV and multi-million-dollar TCV enterprise software transactions.* **Methodology Mastery:** Deep proficiency in structured sales methodologies (MEDDPICC, Challenger, Solution Selling) and enterprise forecasting precision.* **Ecosystem Expertise:** Strong existing relationships across the CCaaS channel ecosystem (TSBs, VARs, SIs, and strategic alliance partners).* Experience with NICE and IVA solutions a must Salary - $350-$450k OTE Depends on experience