AVP Contact Center Sales

RingCentral, Inc; Belmont (CA); On-site; USD 350,000 - 450,000; Full time

Job summary

RingCentral, Inc. is seeking an AVP of Enterprise CCaaS Sales to lead the sales strategy for our Cloud Contact Center as a Service portfolio.

You will manage a high-performing team of Enterprise Account Executives driving multi-year, complex software transactions across large commercial and enterprise accounts. You will bridge executive relationship building with structured sales methodology, overseeing GTM plans and collaborating with SIs, channel partners, and technology vendors to accelerate

Qualifications

• 10+ years of enterprise SaaS sales experience.
• 5+ years of direct CCaaS/CX/UCaaS or AI/Omnichannel sales.
• 3+ years of people leadership in enterprise sales.
• Proven track record closing $500k+ ACV and multi-million TCV deals.
• Deep proficiency in MEDDPICC, Challenger or Solution Selling.
• Strong CCaaS ecosystem relationships.

Responsibilities

• Drive ARR growth and exceed revenue targets for CCaaS enterprise territory.
• Lead and scale a team of Enterprise Account Executives with accountability.
• Lead major deal pursuits with C-suite executives and complex licensing.
• Define regional GTM plans and align with SI/channel partners.
• Ensure accurate CRM forecasting and MEDDPICC discipline.
• Collaborate with Solutions Eng, Professional Services, Product, and CS.

Skills

CCaaS

CXaaS

UCaaS

AI/Omnichannel

SaaS sales

MEDDPICC

Forecasting

Channel partners

Job description

Role Overview

The AVP of Enterprise CCaaS Sales will lead and execute the sales strategy for our Cloud Contact Center as a Service (CCaaS) portfolio. You will manage a high-performing team of Enterprise Account Executives driving multi-year, complex software transactions across large commercial and enterprise accounts.
In this role, you will bridge executive-level relationship building (CXI, CTO, CIO, COO) with structured sales methodology, driving pipeline expansion, cloud migration strategies, AI/automation integrations, and predictable quarter-over-quarter revenue growth.

Key Responsibilities

1. Sales Leadership & Execution

• Drive ARR Growth: Own and exceed quarterly and annual revenue targets for the assigned CCaaS enterprise territory.
• Team Management: Recruit, mentor, and scale a team of senior Enterprise Account Executives, establishing clear performance expectations and high-accountability sales operating cadences.
• Deal Execution: Actively participate in major deal pursuits-engaging C-suite executives, structuring complex enterprise licensing models, and leading high-stakes negotiations.

2. Territory & Pipeline Strategy

• Go-to-Market Strategy: Define and execute regional go-to-market (GTM) plans, targeting high-growth verticals (Financial Services, Healthcare, Retail, Tech, BPO).
• Cross-Functional Partner Alignment: Partner with System Integrators (SIs), Channel Partners, Master Agents/TSBs, and technology ecosystem partners (e.g., CRM vendors, AI providers) to expand lead flow and co-sell opportunities.
• Pipeline Governance: Ensure rigorous pipeline generation, accurate forecasting via CRM (Salesforce), and adherence to proven enterprise sales frameworks (MEDDPICC, Command of the Message).

3. Solution Alignment & Customer Transformation

• Consultative CX Positioning: Guide enterprise clients through digital transformation journeys-transitioning legacy on-premise contact centers to scalable cloud and AI-first solutions.
• Cross-Functional Collaboration: Partner closely with Solutions Engineering, Professional Services, Product Management, and Customer Success to ensure seamless onboarding, expansion, and long-term customer retention.

Qualifications & Key Requirements

• Experience: 10+ years of enterprise SaaS sales experience, with at least 5+ years of direct experience selling CCaaS, CX, UCaaS, or AI/Omnichannel Contact Center solutions.
• Leadership Track Record: 3+ years of direct people management experience leading enterprise field sales teams carrying eight-figure quotas.
• Deal Complexity: Proven track record of personally closing and guiding teams through $500k+ ACV and multi-million-dollar TCV enterprise software transactions.
• Methodology Mastery: Deep proficiency in structured sales methodologies (MEDDPICC, Challenger, Solution Selling) and enterprise forecasting precision.
• Ecosystem Expertise: Strong existing relationships across the CCaaS channel ecosystem (TSBs, VARs, SIs, and strategic alliance partners).
• Experience with NICE and IVA solutions a must
  Salary - $350-$450k OTE Depends on experience