AVP, Branch Manager

Enterprise Bank & Trust; De Soto (IA); On-site; USD 80,000 - 110,000; Full time

Job summary

Enterprise Bank & Trust in Iowa seeks an AVP, Branch Manager to lead daily branch operations and front-end sales management. You will supervise staff, ensure customer service standards, open accounts and resolve escalated concerns while upholding bank policies.

This role requires strong leadership, banking knowledge, and a track record of staff development and cross-selling. You’ll partner with other departments to ensure compliance and business growth within the community.

Qualifications

• Excellent leadership, interpersonal, customer service and high accuracy.
• Sales management to coach associates to meet branch goals.
• Sales and marketing orientation with cross-selling bank services.
• Thorough knowledge of bank operations, policies, compliance, and banking regulations.
• Team oriented with a positive attitude and collaboration.
• Strong oral and written communication skills.
• Strong knowledge of all bank products and services.
• Excellent problem solving skills.

Responsibilities

• Direct supervision of day-to-day operation of the branch and associates.
• Direct activities to ensure complete and efficient customer service.
• Implement policy for cashing checks and withdrawals and safe deposits.
• Maintain compliance with branch operations and staff training.
• Handle unusual or difficult customer concerns.
• Oversee recruitment and training of branch staff.
• Partner with other departments to support operations and compliance.
• Manage operation and maintenance of branch facilities.
• Participate in business development activities.
• Oversee policies related to bank security systems and devices.

Skills

Leadership

Customer service

Interpersonal skills

Organizational skills

Sales management

Cross-selling

Communication

Problem solving

Education

High School Diploma

Bachelor’s degree in business related field

Experience or equivalent

Supervisory experience preferred

Tools

Microsoft Word

Excel

Google Suite

Workday

IBS

Salesforce

Job description

Enterprise Bank & Trust was founded in the spirit of entrepreneurship and community. From the small mom-and-pop coffee shop to the large construction company that employs local people, our goal is to help businesses succeed and our communities thrive.

With offices in Arizona, California, Florida, Kansas, Missouri, New Mexico, Nevada and Texas, we’re strong, growing and committed to supporting the communities we serve. We extend this commitment to the community to our associates, offering annual paid volunteer time off and charitable-matching opportunities. Voted a Best Bank to Work For by American Banker for multiple years, we offer our associates an array of benefits and the opportunity to chart their own career path with us. Join us in the pursuit of our mission to guide people to a lifetime of financial success, and enjoy a career filled with professional growth opportunities, interesting colleagues and the satisfaction of supporting our communities.

Together, there’s no stopping you!

Job Title:

AVP, Branch Manager

Job Description:

Summary:

Entry level management role responsible for the day-to-day operational management of a branch location as well as the front-end sales management. Supervises the activities of branch associates including resolving escalated concerns, hiring, scheduling, performance evaluations, discipline and recommending development opportunities. Provides leadership and guidance to ensure compliance with bank policies. Ensures that customer service is provided, including opening accounts, providing customers with information, and resolving client concerns.

Essential Duties and Responsibilities:

• Direct supervision of day-to-day operation of the branch and associates

• Direct activities of branch associates to ensure complete and efficient customer service.

• Implement company policy pertaining to the cashing of checks and withdrawal of funds from accounts and safe deposit activities.

• Responsible for managing and maintaining compliance with branch operations, including training branch associates on changes to policy and procedure.

• Handles unusual or difficult customer concerns.

• Oversees recruitment and training of branch staff.

• Partners with other departments to support branch operations and compliance.

• Responsible for overall operation and maintenance of bank building, premises and facilities.

• Participates in business development activities.

• Reviews, recommends, implements and oversees all policies and procedures related to the internal and external integrity of the bank security systems and devices.

• Other duties as assigned.

Qualifications:

• Excellent leadership, interpersonal, customer service and strong organizational skills with a high degree of accuracy.

• Sales management skills in order to successfully coach associates to meet branch goals.

• Sales and marketing orientation with emphasis on cross-selling bank services.

• Thorough knowledge of bank operations, policies, procedures, compliance, and banking regulations.

• Team oriented, possesses a positive attitude and works well with others.

• Strong oral and written communication skills.

• Strong knowledge of all various types of products offered at the bank.

• Excellent problem solving skills.

Supervisory Responsibilities:

• Supervision of Branch Associates

Education and/or Experience:

• High School Diploma or equivalent required

• Bachelor’s degree in business related field or equivalent experience: or equivalent combination of education and experience

• Minimum of three years banking experience required

• Experience working in an environment with individual and team goals preferred

• Previous supervisory experience preferred

Computer and Software Skills:

• Skilled in operation of a personal computer, including Microsoft Word and Excel.

• Google Suite (Gmail, Calendar, Google Docs and Google Sheets)

• Workday

• IBS

• Salesforce

Certificates, Licenses and Registrations:

• Notary License where applicable

Equal Opportunity Statement:

Enterprise Bank & Trust is committed to helping individuals with disabilities participate in the workforce and ensuring equal opportunity to apply and compete for jobs. If you need an accommodation in order to apply for a position at Enterprise Bank & Trust please contact Human Resources at [e-mail].

Enterprise Bank & Trust is committed to managing our business and community relationships in ways that positively impact our associates, clients, and the diverse communities where we work and live. We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws. All employment offers are contingent upon the applicant successfully completing both drug and background check screenings. If you would like more information about your EEO rights as an applicant under the law,