AVP, Benefits Tech & Platform Modernization

Voya Financial

Hartford (CT)

On-site

USD 216,000 - 246,000

Full time

9 days ago

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Benefits offered by this job

Health insurance

401(k) Matching

Tuition reimbursement

Paid time off

Job summary

Voya Financial seeks a technology executive to reshape benefits administration platforms across enrollment, eligibility, carrier connectivity, and member experiences. The role blends software, data and customer experience to simplify complex journeys and expand digital self-service.

This manager-of-managers position leads a globally distributed team across the United States and India, balancing modernization with client stability while building executive confidence and delivering measurable

Qualifications

10+ years of progressive technology leadership experience.
Experience leading a significant software, SaaS, digital platform, fintech, HR technology, or technology-enabled services organization where software and digital experiences are central to the customer proposition.
A track record of digital transformation and platform modernization that goes beyond moving systems to the cloud: breaking apart tightly coupled applications, introducing API-first and event-driven integration patterns, reducing technical debt, retiring redundant systems, and improving delivery speed without destabilizing clients or operations.
Executive presence and communication maturity to explain technology choices in plain language, challenge assumptions constructively, and build alignment with senior leaders, business partners, clients, and delivery organizations.
Experience leading leaders and globally distributed technology teams, setting clear outcomes and accountability while allowing engineering, product, architecture, and operations leaders to own execution.
Sound product and investment judgment: the ability to decide what to build, buy, partner on, simplify, or retire, and to connect those choices to customer adoption, service quality, engineering productivity, risk, and growth.
Demonstrated experience applying AI, generative AI, machine learning, and intelligent automation within products or platforms, such as guided self-service, personalization, document and data intelligence, exception handling, software development, testing, or legacy-code comprehension.
Fluency in modern digital product and engineering practices, including mobile and responsive web experiences, APIs, cloud-native services, platform engineering, DevSecOps, observability, reliability engineering, data-informed product decisions, and secure delivery in a regulated environment.
Bachelor’s degree in a technical discipline or equivalent relevant experience.

Responsibilities

Provide strategic direction for annual enrollment readiness, capacity planning, performance, cutover, and peak execution.
Oversee the integration ecosystem, including HCM and payroll inputs, enrollment and eligibility processing, carrier connectivity, and file transmission at scale.
Drive service reliability, incident and problem management, technical debt reduction, and an appropriate control posture for a regulated environment.
Hold leaders accountable for delivery outcomes while empowering teams to manage day‑to‑day execution.
Build trusted relationships with senior executives, Employee Benefits leaders, Product, Digital, Data & AI, infrastructure, cloud, cybersecurity, clients, and distribution partners.