AVP, Benefitfocus Technology

NAC Voya Services Company; Charleston (SC); On-site; USD 250,000 - 360,000; Full time

Job summary

Voya is seeking a technology executive to reshape how people experience benefits administration across enrollment, eligibility, carrier connectivity, and the client, broker, and member experiences.

The leader will drive modernization, expand digital self-service, and champion practical AI opportunities while managing a globally distributed technology organization across the United States and India.

Responsibilities

• Set technology strategy and modernization direction for enrollment, eligibility, and carrier connectivity platforms.
• Define multi-year roadmaps aligned to business priorities, client needs, and investment capacity.
• Oversee a distributed technology organization across the US and India, driving delivery excellence.
• Lead AI opportunities across customer experiences, operations, and engineering productivity.

Job description

Together we fight for everyone's opportunity for a better financial future.

We will do this together - with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone's access to opportunities. The status quo is not good enough ... we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today.

Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with - and those we acquire throughout our lives - are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.

Are you ready to join a company with a strong purpose and a winning culture?

About the Role

Voya is seeking a technology executive to reshape how people experience benefits administration. This leader will set the direction for the platforms that support enrollment, eligibility, carrier connectivity, and the client, broker, and member experience. The mandate is practical and ambitious: simplify complex journeys, expand digital self-service, and use AI where it matters most. The opportunity is to connect benefits administration to the broader health and wealth story at Voya, empowering employees to take control of their future and protect themselves and their families. The challenge is to modernize the platform without disrupting clients or critical business cycles.

This is a manager-of-managers role leading a globally distributed technology organization across the United States and India. The work sits at the intersection of software, service, data, and customer experience. The successful candidate will know how to turn a complex application portfolio into a more connected, scalable, and intuitive platform, while building confidence with executives, clients, and delivery teams.

What You Will Do

• Set technology strategy and modernization directionDefine and execute a multi-year technology vision and roadmap aligned to business priorities, client needs, and investment capacity.Assess the existing portfolio, establish modernization priorities, and guide teams through legacy-platform transformation without destabilizing the client base.Advance cleaner separation between digital experiences and back-end record-keeping systems while improving API enablement, interoperability, and speed to market.Make and defend build, buy, and partner recommendations, and translate technology tradeoffs into clear executive decisions.Guide a portfolio spanning multiple major platform areas and a broad application landscape with a mix of legacy, modern, and retiring systems.
• Advance AI and automationChampion practical AI opportunities across customer experiences, operations, service, and engineering productivity.Partner with Digital, Data & AI, Product, Legal, Risk, and other stakeholders to evaluate customer-facing AI experiences and associated contractual or governance considerations.Use AI and automation to improve implementation, data quality, exception handling, testing, code modernization, and legacy-system comprehension.Explain AI opportunities, limitations, and investment priorities credibly to business leaders, clients, and delivery teams.
• Lead engineering delivery and platform operationsProvide strategic direction for annual enrollment readiness, capacity planning, performance, cutover, and peak execution.Oversee the integration ecosystem, including HCM and payroll inputs, enrollment and eligibility processing, carrier connectivity, and file transmission at scale.Drive service reliability, incident and problem management, technical debt reduction, and an appropriate control posture for a regulated environment.Hold leaders accountable for delivery outcomes while empowering teams to manage day-to-day execution.
• Lead through influenceBuild trusted relationships with senior executives, Employee Benefits leaders, Product, Digital, Data & AI, infrastructure, cloud, cybersecurity, clients, and distribution partners.Communicate technology strategy and difficult decisions with clarity, including in high-stakes client or partner situations.Operate effectively in a matrixed organization where outcomes depend on collaboration and influence as much as direct authority.Lead, assess, and develop a distributed team across U.S. locations, Voya India, and contractor partners; strengthen leadership capability, talent strategy, and succession.