AVP, Application Support

BGC Group; New York (NY); On-site; USD 100,000 - 130,000; Full time

Job summary

BGC Group is seeking an AVP, Application Support who will ensure the stability of trading platforms. The role involves troubleshooting issues, managing client communication, and optimizing application performance through automation.

The ideal candidate will have proficiency in Unix/Linux and Windows, along with excellent communication skills and experience in scripting languages. This position plays a vital role in a global team and is essential for maintaining operational efficiency.

Responsibilities

• Monitor and respond to technical platform failures.
• Manage client communication with timely updates.
• Troubleshoot technical issues by analyzing logs.
• Support scheduled jobs using Autosys and Cron.
• Configure alerting systems for servers and applications.
• Perform software upgrades and health checks.
• Build tools and optimize application performance.
• Collaborate with teams for new features and enhancements.
• Ensure compliance with IT Service Management processes.
• Stay updated with industry trends in application support.

Skills

Unix/Linux proficiency

Windows operating systems

Advanced problem-solving

Excellent communication

Scripting languages (Python, Unix Shell, Perl)

Basic networking concepts

Experience with trading (Equities, Fixed Income, FX)

Git, Perforce

DB/SQL understanding

JIRA Service Desk

Job description

The AVP, Application Support will play a crucial role in ensuring the smooth operation and stability of our trading platforms. You will be part of a global team, working closely with internal and external clients to monitor, troubleshoot, and resolve technical issues. Your expertise in application support, combined with strong communication skills, will be key to the success of this role.

Responsibilities

• Monitor and respond to technical platform failures and trade disruptions.
• Manage client communication, providing timely updates and clear expectations.
• Troubleshoot technical issues, analyzing log files, FIX logs, and environmental factors.
• Support scheduled jobs, monitor and configure using Autosys and Cron.
• Configure environmental alerting systems for servers and application components.
• Perform software upgrades and post-release health checks.
• Build tools, automate processes, and optimize application performance.
• Collaborate with development teams to implement new features and enhancements.
• Ensure compliance with IT Service Management processes (Incident, Problem, Change).
• Stay updated with industry trends and best practices in application support.

Qualifications

• Proficiency in Unix/Linux and Windows operating systems is a must.
• Advanced problem-solving and troubleshooting skills are essential.
• Excellent communication skills, both verbal and written, to effectively interact with clients and team members.
• Experience with scripting languages (Python, Unix Shell, Perl) for automation and troubleshooting.
• Knowledge of external connectivity and basic networking concepts is preferred.
• Familiarity with Equities, Fixed Income, or Foreign Exchange trading is an advantage.
• Experience with Source Code Repositories (Git, Perforce) and Software Release tools is desirable.
• Basic understanding of DB/SQL is a plus.
• Familiarity with JIRA Service Desk or similar issue tracking systems is beneficial.
• Server administration skills and knowledge of FIX protocol are advantageous.