Associate Application Support

Cantor Fitzgerald; New York (NY); On-site; USD 75,000 - 95,000; Full time

Job summary

Cantor Fitzgerald is seeking a Level 2 Production Support professional to ensure the stability and daily operations of BGC’s trading applications. The role involves monitoring trading systems across Credit, Rates, and FX while participating in IT service management processes.

The ideal candidate will possess strong analytical skills and familiarity with various operating systems. Experience with SQL, Git, or JIRA is advantageous, while effective communication skills are essential for interacting with internal teams and external clients.

Qualifications

• Familiarity with Linux/Unix and Windows operating systems.
• Effective verbal and written communication skills.
• Exposure to scripting languages like Python or Shell is a plus.
• Basic understanding of networking concepts.

Responsibilities

• Monitor trading systems and respond to production issues.
• Communicate with internal teams and external clients.
• Troubleshoot application and connectivity issues.
• Support and monitor scheduled jobs and automation tasks.

Skills

Analytical skills

Troubleshooting

Communication skills

Problem-solving

Multitasking

Tools

SQL

Git

JIRA

Grafana

Splunk

Job description

Job Description

This position performs a Level 2 Production Support role within Market Operations, ensuring the stability and daily operations of BGC’s trading applications. The role supports trading activity across Credit, Rates, and FX, while also participating in core IT service management processes including Incident, Problem, and Change Management.

Responsibilities

• Monitor trading systems and respond to production issues across platforms in Credit, Rates, and FX.
• Communicate with internal teams and external clients, providing timely updates and managing expectations through to resolution.
• Troubleshoot application and connectivity issues by reviewing logs, monitoring dashboards, and performing basic system analysis.
• Use internal tools such as Grafana, Splunk, and system dashboards to track platform health and investigate alerts.
• Support and monitor scheduled jobs and automation tasks.
• Assist with software releases, including environment checks and post-deployment validation.
• Work closely with development, QA, infrastructure, and business teams to maintain production stability.
• Follow ITIL-aligned processes for incidents, changes, and problem resolution.

Qualifications

• Familiarity with Linux/Unix and Windows operating systems.
• Strong analytical and troubleshooting ability with a problem-solving mindset.
• Ability to multitask and prioritize effectively in a fast-paced environment.
• Effective verbal and written communication skills for interacting with both technical and business teams.
• Exposure to scripting languages (Python or Shell) is a plus.
• Basic understanding of networking concepts such as latency, connectivity, and data flow.
• Interest or foundational knowledge in Credit, Rates, or FX products.

Experience with SQL, FIX protocol, Git, or JIRA is beneficial but not required.