Avionics Field Service Engineer I — Aircraft Systems Specialist

Garmin; Olathe (KS); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Garmin Benefits

Job summary

Garmin seeks a full-time Aviation Field Service Engineer 1 at its U.S. headquarters in the Greater Kansas City area.

You will become highly knowledgeable in Garmin avionic products and provide technical support to customers and distributors working on either experimental or certified aircraft. Requires an Associate’s Degree or 4+ years of related experience, plus at least 2 years in avionics installation/troubleshooting.

Qualifications

• Associate’s Degree or equivalent military/trade school
• Minimum of 4 years relevant experience
• Minimum 2 years in avionics installation/troubleshooting
• Strong verbal, written, and interpersonal communication skills
• Superior customer-oriented attitude
• Broad knowledge of aircraft systems and avionic sub-systems
• Proficiency with PCs and Microsoft Office
• Ability to LRU level troubleshoot and repair avionic systems
• Detail oriented, organized, proactive in fast-paced environment

Responsibilities

• Answer customer and installer technical inquiries via telephone and email
• Arrange return for factory repair and exchange of out-of-box failures
• Act as liaison between customer and Garmin internal teams
• Monitor and report failure trends; suggest product/documentation improvements
• Review warranty cases and authorize service as appropriate
• Review pilots guides and manuals for completeness and accuracy
• Be available for rotation to provide 24/7 aviation technical support

Skills

Avionics installation

Troubleshooting

Communication skills

Customer service

PC proficiency

24/7 on-call readiness

Education

Associate’s Degree or equivalent

Job description

Garmin seeks a full-time Aviation Field Service Engineer 1 at its U.S. headquarters in the Greater Kansas City area.

You will become highly knowledgeable in Garmin avionic products and provide technical support to customers and distributors working on either experimental or certified aircraft. Requires an Associate’s Degree or 4+ years of related experience, plus at least 2 years in avionics installation/troubleshooting.