Avionics Field Service Engineer 1 - Experimental Aircraft

Garmin; Olathe (KS); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Garmin Benefits

Job summary

Garmin seeks a full-time Aviation Field Service Engineer 1 at its U.S. headquarters in the Greater Kansas City area.

You will become highly knowledgeable in Garmin avionic products and provide technical support to customers and distributors working on either experimental or certified aircraft. Requires an Associate’s Degree or 4+ years of related experience, plus at least 2 years in avionics installation/troubleshooting.

Qualifications

• Associate’s Degree or equivalent military/trade school
• Minimum of 4 years relevant experience
• Minimum 2 years in avionics installation/troubleshooting
• Strong verbal, written, and interpersonal communication skills
• Superior customer-oriented attitude
• Broad knowledge of aircraft systems and avionic sub-systems
• Proficiency with PCs and Microsoft Office
• Ability to LRU level troubleshoot and repair avionic systems
• Detail oriented, organized, proactive in fast-paced environment

Responsibilities

• Answer customer and installer technical inquiries via telephone and email
• Arrange return for factory repair and exchange of out-of-box failures
• Act as liaison between customer and Garmin internal teams
• Monitor and report failure trends; suggest product/documentation improvements
• Review warranty cases and authorize service as appropriate
• Review pilots guides and manuals for completeness and accuracy
• Be available for rotation to provide 24/7 aviation technical support

Skills

Avionics installation

Troubleshooting

Communication skills

Customer service

PC proficiency

24/7 on-call readiness

Education

Associate’s Degree or equivalent

Job description

Overview

We are seeking a full-time

Overview

We are seeking a full-time Aviation Field Service Engineer 1 at Garmin's U.S. headquarters in the Greater Kansas City area. In this role, you will be responsible for becoming highly knowledgeable in the specifications, capabilities, and operation of Garmin avionic products and providing technical support on Garmin products to customers and distributors working on either experimental or certified aircraft.

Essential Functions

• Answer customer and installer technical inquiries regarding Garmin products via telephone and e-mail
• Arrange for return for factory repair of customer equipment and arrange for exchange of out-of-box failures of Garmin equipment
• Act as liaison between customer and associates of other departments within Garmin
• Monitor, document, and report failure trends in Garmin equipment and identify/recommend improvements in Garmin products, documentation, and procedures
• Review special circumstances and authorize warranty service when deemed appropriate
• Review pilot’s guides, installation manuals, and maintenance manuals for completeness, technical accuracy, and areas likely to be misinterpreted
• Ability to be on a rotation for 24/7 aviation technical support coverage

Basic Qualifications

• Associate’s Degree or equivalent military/trade school OR a minimum of 4 years relevant experience
• Must possess a minimum of 2 years experience in avionics installation and troubleshooting
• Demonstrated strong and effective verbal, written, and interpersonal communication skills to work across functional and organizational lines
• Must demonstrate a superior customer-oriented attitude
• Must demonstrate broad knowledge of aircraft systems and avionic sub-systems
• Must possess proficiency using personal computers and Microsoft Office
• Must possess the ability to LRU level troubleshoot and repair various avionic systems
• Must be positive, detail oriented, organized, team oriented and a driven problem solver, multi-tasker, and self-starter with the ability to prioritize and be proactive in a fast paced, deadline-driven environment

Desired Qualifications

• Previous avionics experience in an aircraft maintenance facility and/or an aircraft manufacturing environment
• Pilot’s License
• Experience troubleshooting and installing Garmin avionics systems

Garmin International is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran’s status, age or disability.

This position is eligible for Garmin's benefit program. Details can be found here: Garmin Benefits