Avionics Field Service Engineer 1 - Experimental Aircraft

Garmin Ltd.; Olathe (KS); On-site; USD 65,000 - 90,000; Full time

Job summary

Garmin International is seeking a full-time Aviation Field Service Engineer 1 for its U.S. headquarters in the Greater Kansas City area.

The role involves acquiring in-depth knowledge of Garmin avionic products and providing technical support to customers and distributors on experimental or certified aircraft. Responsibilities include handling customer inquiries, coordinating repairs, liaising across departments, and identifying product or procedure improvements.

Qualifications

• Must have strong verbal and written communication skills.
• Experience with avionics systems and sub-systems.
• Able to troubleshoot and repair avionics at LRU level.

Responsibilities

• Respond to customer and installer inquiries by phone and email.
• Coordinate return for factory repair and exchanges for DOA equipment.
• Serve as liaison between customers and Garmin internal teams.
• Monitor failure trends and suggest product/documentation improvements.
• Review pilots guides, installation manuals and maintenance manuals for accuracy.
• Be available for rotation-based 24/7 aviation technical support.

Skills

Communication skills

Avionics systems knowledge

Troubleshooting

Education

Associate’s Degree or equivalent military/trade school

Minimum 4 years relevant experience

Tools

Microsoft Office

Avionics repair tools

Job description

Overview

We are seeking a full-timeAviation Field Service Engineer 1 at Garmin's U.S. headquarters in the Greater Kansas City area. In this role, you will be responsible for becoming highly knowledgeable in the specifications, capabilities, and operation of Garmin avionic products and providing technical support on Garmin products to customers and distributors working on either experimental or certified aircraft.

Essential Functions

• Answer customer and installer technical inquiries regarding Garmin products via telephone and e-mail
• Arrange for return for factory repair of customer equipment and arrange for exchange of out-of-box failures of Garmin equipment
• Act as liaison between customer and associates of other departments within Garmin
• Monitor, document, and report failure trends in Garmin equipment and identify/recommend improvements in Garmin products, documentation, and procedures
• Review special circumstances and authorize warranty service when deemed appropriate
• Review pilot’s guides, installation manuals, and maintenance manuals for completeness, technical accuracy, and areas likely to be misinterpreted
• Ability to be on a rotation for 24/7aviation technical support coverage

Basic Qualifications

• Associate’s Degree or equivalent military/trade school OR a minimum of 4 years relevant experience
• Must possess a minimum of 2 years experience in avionics
• Demonstrated strong and effective verbal, written, and interpersonal communication skills to work across functional and organizational lines
• Must demonstrate a superior customer-oriented attitude
• Must demonstrate broad knowledge of aircraft systems and avionic sub-systems
• Must possess proficiency using personal computers and Microsoft Office
• Must possess the ability to LRU level troubleshoot and repair various avionic systems
• Must be positive, detail oriented, organized, team oriented and a driven problem solver, multi-tasker, and self-starter with the ability to prioritize and be proactive in a fast paced, deadline-driven environment

Desired Qualifications

• Previous avionics experience in an aircraft maintenance facility and/or an aircraft manufacturing environment
• Pilot’s License
• Experience troubleshooting and installing Garmin avionics systems

Garmin International is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran’s status, age or disability.

This position is eligible for Garmin's benefit program. Details can be found here: Garmin Benefits.