Aviation Wheelchair Dispatcher: Fast-Paced Support

PrimeFlight Aviation Services; Hempfield Township (Westmoreland County); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

401(k) with matching

Health insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

Growth opportunities

Job summary

PrimeFlight Aviation Services is seeking a Wheelchair Dispatcher to coordinate airport wheelchair services, schedule attendants, and monitor equipment for efficient operations. You will liaise with airline staff, gate agents, and passengers to ensure timely assistance.

The role requires strong English communication, prior wheelchair experience, and flexibility to work various shifts including nights and weekends. Equal opportunity employer.

Qualifications

• 18 years of age or older.
• Legally eligible to work in the country of employment.
• Communicate effectively in English (reading, writing, speaking).
• 1 year of wheelchair experience.
• Access and interpret information in print and electronically (IPads/Tablets, Computers, Mobile Devices).
• Effectively communicate with colleagues and clients, both in-person and via electronic means.
• Pass a background check and drug screen.
• Able to acquire required credentials/clearances (FAA, RAIC, TSA, Port Authority, U.S. Customs).
• Able to work nights, weekends, and holidays.

Responsibilities

• Coordinate the dispatch of wheelchair services throughout airport terminals.
• Respond promptly to wheelchair assistance requests from airline personnel and passengers.
• Manage scheduling and routing of attendants to maximize efficiency.
• Track wheelchair availability and location of mobility equipment.
• Maintain communication with airport staff, gate agents, and customer service reps.
• Ensure ADA compliance and airport regulations.
• Provide training and guidance to wheelchair attendants on safety protocols.
• Monitor service quality and passenger satisfaction with wheelchair services.
• Handle passenger inquiries and concerns related to wheelchair services.
• Maintain records of dispatches and assistance provided.
• Collaborate with airport security and medical teams in emergencies.
• Oversee maintenance and readiness of wheelchair equipment.
• Develop procedures to improve service delivery and response times.
• Liaise with airline and airport personnel to streamline operations.
• Prepare reports on service metrics and improvements.

Skills

English communication

Attention to detail

Teamwork

Stamina

Flexibility

Tools

IPads/Tablets

Computers

Mobile Devices

Job description

PrimeFlight Aviation Services is seeking a Wheelchair Dispatcher to coordinate airport wheelchair services, schedule attendants, and monitor equipment for efficient operations. You will liaise with airline staff, gate agents, and passengers to ensure timely assistance.

The role requires strong English communication, prior wheelchair experience, and flexibility to work various shifts including nights and weekends. Equal opportunity employer.