Aviation Service Scheduler & Customer Liaison

Cirrus; McKinney (TX); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health coverage

Life insurance

401(k) match

Paid time off

Job summary

Cirrus is seeking a Service Advisor to act as the primary interface between customers and the factory service center operations. The role focuses on maintaining the maintenance schedule, building work packages with labor and parts, and communicating status of scheduled and in-process maintenance events.

The advisor coordinates with parts for required parts, secures approvals, and provides detailed schedule options with lead-times and downtime to help customers make informed decisions.

Qualifications

• Bachelor's degree in Aviation Management or Aviation Maintenance Technologies with 2–4 years in aviation maintenance or 6 years combined scheduling experience.
• Demonstrated strong customer service skills
• Strong written and verbal communication skills
• Ability to prioritize multiple objectives and meet deadlines
• Strong working knowledge of Microsoft Office Suite

Responsibilities

• Serves as the primary contact for customers with respect to scheduling aircraft into the service center for maintenance, modifications, and SB/airworthiness compliance.
• Coordinates with parts department to pre-order known required parts and service bulletin kits.
• Seeks to obtain warranty and/or customer approvals prior to work being performed.
• Escalate conditions or situations that may impact schedule or workflow.
• Maintains balance of shop capacity to input demand at the facility and maintenance bay levels.
• Pre-arranges outside services with suppliers as required to meet scheduled return to service targets.
• Develops and provides cost estimates/invoices including optional Service Bulletins and collects partial/full payments.
• Becomes familiar with Cirrus reference system to retrieve labor hours, parts cost, etc.
• Keeps current on revisions to inspection requirements, parts prices, FARs, and service bulletin related data.
• Researches customers' aircraft maintenance history and schedules options with lead-times and downtime for informed decisions.
• Maintains a weekly maintenance schedule (minimum two-week window).
• Attends daily/weekly crew chief/supervisory meetings to discuss services, parts availability, and factors affecting schedule.
• Provides resource and scheduling input for special projects such as modifications or engineering issues.
• Ensures customers are informed of maintenance costs prior to service and obtains approvals/deposits.
• Supports coordination and planning of scheduled aircraft maintenance visits.
• Maintains knowledge of established maintenance programs, proposals, sales processes, scheduling and capacity planning.

Skills

Customer service

Communication skills

Scheduling experience

Prioritization

Microsoft Office

Education

Bachelor's degree in Aviation Management or Aviation Maintenance Technologies

Job description

Cirrus is seeking a Service Advisor to act as the primary interface between customers and the factory service center operations. The role focuses on maintaining the maintenance schedule, building work packages with labor and parts, and communicating status of scheduled and in-process maintenance events.

The advisor coordinates with parts for required parts, secures approvals, and provides detailed schedule options with lead-times and downtime to help customers make informed decisions.