Aviation Service Scheduler & Customer Liaison

Cirrus Aircraft; Alcoa (TN); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health coverage

Life and disability insurance

401(k) match

Paid time off & holidays

Parental leave

Career development

Exclusive discounts

Community & engagement

Job summary

Cirrus Aircraft is seeking a Service Advisor to be the primary interface for customers at the Factory Service Center. You will build work packages, coordinate with parts, and provide cost estimates with optional bulletins.

You will stay current on maintenance rules and warranty status while keeping the customer informed of progress and downtime. You will balance shop capacity with demand, arrange outside services, and communicate clearly about pricing and deposit requirements.

Qualifications

• Bachelor's degree in Aviation Management or Aviation Maintenance Technologies with 2–4 years' aviation maintenance experience.
• Six years' mix of scheduling or aircraft maintenance experience with knowledge of aircraft systems and FARs.
• Strong customer service skills.
• Strong written and verbal communication skills.
• Ability to prioritize multiple objectives and meet deadlines.
• Proficiency in Microsoft Office Suite.

Responsibilities

• Be the primary contact for customer communication on scheduling aircraft into the service center for maintenance, modifications, and service bulletins.
• Coordinate with parts to pre-order known required parts and service bulletin kits.
• Seek warranty and customer approvals before work is performed.
• Escalate conditions impacting schedule or workflow.
• Maintain balance of shop capacity and input demand.
• Pre-arrange outside services to meet timelines.
• Develop cost estimates and invoices, including upsell of optional service bulletins.
• Familiarize with Cirrus reference system for labor hours and parts costs.
• Stay current on inspection requirements, price changes, warranty status, and FAR updates.
• Research maintenance history and service bulletins to provide detailed schedule options.
• Maintain a weekly two-week maintenance schedule and participate in daily/weekly meetings.
• Support planning of scheduled maintenance visits and projects.
• Ensure customers are informed of maintenance costs and obtain scope approval and deposits as needed.

Skills

Customer service

Written & verbal communication

Prioritization

Scheduling knowledge

Microsoft Office

Education

Bachelor's degree in Aviation Management or Aviation Maintenance Technologies

Project Management Professional certification

Airframe & Powerplant license

Tools

Microsoft Office Suite

Job description

Cirrus Aircraft is seeking a Service Advisor to be the primary interface for customers at the Factory Service Center. You will build work packages, coordinate with parts, and provide cost estimates with optional bulletins.

You will stay current on maintenance rules and warranty status while keeping the customer informed of progress and downtime. You will balance shop capacity with demand, arrange outside services, and communicate clearly about pricing and deposit requirements.