Aviation Service & Customer Relations Lead

Cessna Aircraft Company; Orlando (FL); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive pay

Innovative benefits package

Opportunities for career advancement

Job summary

A leading aviation company in Orlando, Florida is seeking a Customer Relations Manager in Aircraft Maintenance. The successful candidate will act as the main point of contact with customers, ensuring satisfaction through effective communication. Responsibilities include coordinating aircraft issues, managing customer interactions, and fostering strong relationships. A Bachelor's degree or relevant experience is preferred, alongside strong organizational skills and a customer-focused mindset. This position offers the opportunity to be part of a dynamic team in a well-respected industry.

Qualifications

• Bachelor’s degree preferred or a minimum of 5 years aircraft maintenance experience.
• A&P License/Repairman/EASA Certificate preferred.
• Relative aircraft maintenance experience preferred.

Responsibilities

• Coordinate and communicate all aircraft issues with the customer.
• Meet customer upon arrival and review work scope.
• Report exceptions in work progress affecting schedule commitments.

Skills

Interpersonal savvy

Attention to detail

Time management

Customer relationship building

Education

Bachelor’s degree

5 years aircraft maintenance or customer service experience

A&P License/Repairman/EASA Certificate

Job description

A leading aviation company in Orlando, Florida is seeking a Customer Relations Manager in Aircraft Maintenance. The successful candidate will act as the main point of contact with customers, ensuring satisfaction through effective communication. Responsibilities include coordinating aircraft issues, managing customer interactions, and fostering strong relationships. A Bachelor's degree or relevant experience is preferred, alongside strong organizational skills and a customer-focused mindset. This position offers the opportunity to be part of a dynamic team in a well-respected industry.