Aviation Customer Experience Manager

Sheltair; Orlando (FL); On-site; USD 55,000 - 75,000; Full time

Job summary

Sheltair in Orlando, FL seeks a Customer Service Manager to lead day-to-day operations and staff, ensuring premium customer service and adherence to safety and security standards. You will manage billing oversight, customer relationships, and internal communications to drive satisfaction.

The role requires aviation experience and supervisory experience; you will guide performance and foster a high-performing team in a fast-paced environment.

Qualifications

• Minimum three years aviation experience.
• Minimum one year supervisory experience.
• Strong interpersonal management skills.
• Effective time management.
• Ability to read and comprehend general business documents, professional reports, technical procedures or government regulations.
• Ability to present information and respond to questions from managers, co-workers, customers and the public.

Responsibilities

• Lead and direct day-to-day Customer Service operations and personnel.
• Maintain company service, safety and security standards.
• Perform reviews, evaluations, or disciplinary actions for team members.
• Assist in hiring process and staff meetings.
• Handle customer requests and ensure satisfaction; follow up as needed.
• Oversee point of sale billing for fuel and other services/products.
• Build relationships with internal and external customers.
• Communicate with customers and internal departments to meet/exceed standards.
• Identify potential new customers and explore ways to capture them.
• Document all communications with customers and resolve issues promptly.

Skills

Interpersonal management

Time management

Project management

Business communication

Reading/comprehension of technical/reg

Job description

Sheltair in Orlando, FL seeks a Customer Service Manager to lead day-to-day operations and staff, ensuring premium customer service and adherence to safety and security standards. You will manage billing oversight, customer relationships, and internal communications to drive satisfaction.

The role requires aviation experience and supervisory experience; you will guide performance and foster a high-performing team in a fast-paced environment.