Aviation Maintenance Customer Experience Lead

Textron; Orlando (FL); On-site; USD 70,000 - 95,000; Full time

Job summary

Textron Aviation in Orlando, FL is seeking a Customer Relations Manager to guide customers through aircraft maintenance, coordinate scopes, and manage financials while mentoring peers to uphold safety and service standards.

The role emphasizes leadership, clear communication, and strong customer focus within a full-time service environment. Textron’s total rewards program supports growth and development.

Qualifications

• Bachelor’s degree in aviation or related field with 2 years of relative aircraft maintenance experience is required.
• In lieu of degree, a minimum of 4 years of aircraft maintenance experience and/or A&P license or 2-year technical degree is required.
• In lieu of degree or license, a minimum of 6 years of aircraft maintenance experience is required.
• A&P/Repairman/EASA License is preferred along with aviation Customer Service, Aircraft Maintenance or Service Center experience is preferred.

Responsibilities

• Be the trusted face of the service center, guiding customers through maintenance with clarity and confidence.
• Coordinate work scopes, schedule updates, and financial details while strengthening customer relationships.
• Mentor peers and influence service quality to reflect high safety and professionalism.
• Define communication expectations, align approvals, and keep customers updated on schedules and pricing.
• Communicate initial work scope to Service Center teams and secure approvals for additional work.
• Partner with Finance to review program coverage, validate pricing, and deliver final invoicing.

Skills

Customer relationship leadership

Service coordination

Communication

Mentorship

Education

Bachelor’s degree in aviation or related field

A&P license

2-year technical degree

4 years aircraft maintenance experience

6 years aircraft maintenance experience

Job description

Textron Aviation in Orlando, FL is seeking a Customer Relations Manager to guide customers through aircraft maintenance, coordinate scopes, and manage financials while mentoring peers to uphold safety and service standards.

The role emphasizes leadership, clear communication, and strong customer focus within a full-time service environment. Textron’s total rewards program supports growth and development.