Aircraft Customer Relations Lead – Maintenance & Service

Cessna Aircraft Company; Tampa (FL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401K company match

Education assistance

Flight training bonus

Fertility and adoption assistance

Free financial consultations

Job summary

A leading aviation company in Tampa, FL is seeking a Customer Relations Manager. The role involves ensuring exceptional service to customers regarding their aircraft maintenance needs. You will coordinate with the Service Center Team to promote services, maintain relationships, and oversee financial updates. Successful candidates will have experience in aircraft maintenance and possess relevant educational qualifications. This positions offers a competitive benefits package including 401K match and educational assistance.

Qualifications

• 2 years of relative aircraft maintenance experience or A&P license.
• 4 years of relative aircraft maintenance experience.
• Knowledge of Textron Aviation services and products.

Responsibilities

• Act as the primary contact for customers ensuring exceptional service.
• Keep customers updated on their aircraft’s status.
• Suggest additional maintenance options to enhance customer value.

Skills

Aircraft maintenance experience

Customer interaction

Collaboration with team

Education

Bachelor’s degree in Aviation or related field

A&P license or technical degree

Job description

A leading aviation company in Tampa, FL is seeking a Customer Relations Manager. The role involves ensuring exceptional service to customers regarding their aircraft maintenance needs. You will coordinate with the Service Center Team to promote services, maintain relationships, and oversee financial updates. Successful candidates will have experience in aircraft maintenance and possess relevant educational qualifications. This positions offers a competitive benefits package including 401K match and educational assistance.