Aviation Customer Service Leader

Sheltair Aviation; Orlando (FL); On-site; USD 55,000 - 85,000; Full time

Job summary

Sheltair Aviation in Orlando is seeking a Customer Service Manager to lead the day-to-day customer service operations and guide the customer service team to deliver superior service.

Responsibilities include maintaining service standards, handling requests and complaints, coordinating with internal departments, overseeing billing for fuel and services, and driving improvements to meet and exceed performance targets.

Qualifications

• Three years aviation experience and one year supervisory experience.
• Strong interpersonal management and time management skills.
• Ability to read business documents, reports and procedures.
• Excellent communication and customer service skills.

Responsibilities

• Lead day-to-day customer service operation.
• Maintain service standards, safety standards and security procedures.
• Handle customer requests, complaints and follow up.
• Oversee billing for fuel and other services.
• Coordinate with internal departments to exceed service standards.

Job description

Sheltair Aviation in Orlando is seeking a Customer Service Manager to lead the day-to-day customer service operations and guide the customer service team to deliver superior service.

Responsibilities include maintaining service standards, handling requests and complaints, coordinating with internal departments, overseeing billing for fuel and services, and driving improvements to meet and exceed performance targets.