Aviation Refueling Tech & Field Support Specialist

Rampmaster; Coatesville (Chester County); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Life insurance

Job summary

Rampmaster, headquartered in Coatesville, PA, seeks a Customer Excellence Team member to educate, operate, and maintain aviation refuelers. The role involves phone support and on-site visits with ~30% travel, troubleshooting diagnostics, and warranty repairs across Rampmaster systems.

You will conduct product training for mechanics, perform diagnostic work, and participate in pre-delivery quality checks while collaborating with sales and engineering teams.

Qualifications

• Mechanical aptitude and experience with maintenance in aviation or industrial settings.
• Strong diagnostic skills for mechanical and electrical systems with automotive emphasis.
• Able to analyze problems, make decisions, and follow through to resolution.
• Reliable, ethical, and professional in phone and in-person interactions.
• Willingness to travel ~30% domestically and occasional international travel.

Responsibilities

• Provide technical/diagnostic support over the phone and at customer sites.
• Perform pre-delivery quality checks on Rampmaster products.
• Deliver classroom instruction to mechanics on diagnosing and maintaining systems.

Skills

Mechanical aptitude

Diagnostic skills

Analytical skills

Integrity & professionalism

Team collaboration

Tools

Microsoft Office

Job description

Rampmaster, headquartered in Coatesville, PA, seeks a Customer Excellence Team member to educate, operate, and maintain aviation refuelers. The role involves phone support and on-site visits with ~30% travel, troubleshooting diagnostics, and warranty repairs across Rampmaster systems.

You will conduct product training for mechanics, perform diagnostic work, and participate in pre-delivery quality checks while collaborating with sales and engineering teams.