Quality Assurance Representative

Avfuel; Ann Arbor (MI); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid Vacation

Sick & Holidays

Company paid Life and Disability Insurance

401k savings plan with employer matching

Job summary

Avfuel is seeking a customer service-oriented candidate with a high mechanical aptitude for a position in Ann Arbor, Michigan. The role involves troubleshooting and repair of aviation fueling equipment, requiring both inside office work and outdoor responsibilities. Candidates should possess strong communication skills and be able to travel 30-60% of the time.

A high school diploma or equivalent with at least three years of relevant experience is required. Knowledge of 12V wiring and ability to read schematics will be essential.

Qualifications

• 12V wiring knowledge needed.
• Ability to climb ladders and vessels of various shapes and sizes.
• Experience in operations & maintenance of aviation refueling equipment preferred.

Responsibilities

• Answer Quality Assurance and Technical service calls.
• Read electrical and hydraulic schematics to diagnose refueler trucks.
• Flow test refueler trucks.
• Travel to FBO locations, terminals, suppliers.
• Must be able to work outdoors when needed.

Skills

12V wiring knowledge

Ability to interpret electrical, pneumatic and hydraulic schematics

Exceptional customer service skills

High mechanical aptitude

Ability to write reports

Proficient in Microsoft Office

Effective communication skills

Education

Associates or Bachelor’s degree in a technical discipline

High school diploma or equivalent

Job description

Employment Type

Full Time

Benefits

Medical, Dental, Vision, Paid Vacation, Sick & Holidays; Company paid Life and Disability Insurance; 401k savings plan with employer matching

Voluntary Benefits

Supplemental Life Insurance, Critical Illness, Accident Coverage, & Pet Insurance

Department

Quality Assurance

Job Summary

The position requires the candidate to have exceptional customer service skills, high mechanical aptitude, and the ability to learn how to assist in remote troubleshooting and repair of aviation fueling equipment. This position is based in Ann Arbor, Michigan and requires both inside office as well as outside hands on work. This position does require out-of-town travel of 30 to 60% with company paid expenses.

Duties/Responsibilities

• Answering and troubleshooting Quality Assurance and Technical service calls
• Reading electrical and hydraulic schematics to diagnose refueler trucks
• Flow test refueler trucks
• Travel required (scheduled and emergency) to FBO locations, Terminals, Suppliers
• Must be able to drive and fly without restrictions
• Working outdoors when needed for extended periods of time

Qualifications

Required Skills/Abilities

• 12V wiring knowledge needed
• Aptitude to learn how to interpret electrical, pneumatic and hydraulic schematics
• Be able to physically climb ladders and vessels of various shapes and sizes
• Valid driver’s license
• Comfortable in a shop or office environment
• Self-starter, highly motivated
• Have the ability to communicate effectively with supervisors and other staff members
• Have exceptional customer service and communication skills both by phone and in person
• High mechanical aptitude in Automotive and Heavy Truck repair with the ability to train and teach
• Ability to write reports and proficient computer skills in Microsoft Office
• Ability to work in a fast paced environment and complete assignments within deadlines
• Experience in operations & maintenance of aviation refueling equipment and aviation fuel handling practices would be a plus

Education And Experience

• Associates or Bachelor’s degree in a technical discipline is preferred, not required
• High school diploma or equivalent and a minimum of three years of aircraft refueler or related experience required; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this position
• Heavy truck mechanics, auto mechanics, ground support mechanics, aviation line service personnel and managers are encouraged to apply, as this is a “Hands On” position that includes on the job training

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift 15 pounds at times.
• Must be able to access and navigate each department at the organization’s facilities.