Customer Service Technician

Rampmaster; Coatesville (Chester County); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Life insurance

Job summary

Rampmaster, headquartered in Coatesville, PA, seeks a Customer Excellence Team member to educate, operate, and maintain aviation refuelers. The role involves phone support and on-site visits with ~30% travel, troubleshooting diagnostics, and warranty repairs across Rampmaster systems.

You will conduct product training for mechanics, perform diagnostic work, and participate in pre-delivery quality checks while collaborating with sales and engineering teams.

Qualifications

• Mechanical aptitude and experience with maintenance in aviation or industrial settings.
• Strong diagnostic skills for mechanical and electrical systems with automotive emphasis.
• Able to analyze problems, make decisions, and follow through to resolution.
• Reliable, ethical, and professional in phone and in-person interactions.
• Willingness to travel ~30% domestically and occasional international travel.

Responsibilities

• Provide technical/diagnostic support over the phone and at customer sites.
• Perform pre-delivery quality checks on Rampmaster products.
• Deliver classroom instruction to mechanics on diagnosing and maintaining systems.

Skills

Mechanical aptitude

Diagnostic skills

Analytical skills

Integrity & professionalism

Team collaboration

Tools

Microsoft Office

Job description

As a member of our Customer Excellence Team, you will serve as a post‑sale liaison between customers and our sales or engineering teams to educate, operate, and maintain our aviation refuelers. This role provides phone support and some onsite location support, requiring about 30% travel, assisting customers with trouble‑shooting diagnostics, maintenance, warranty repairs on Rampmaster’s equipment, fueling systems, and integrated components. Daily responsibilities include but are not limited to:

• Technical/diagnostic support over phone and at customer locations
  • Fueling system
  • Fueling system electrical
  • CANbus network
  • Air valves
  • Hydraulic valves
  • Air brakes
  • Diesel engine and transmission codes
• Perform pre-delivery quality control inspections of finished Rampmaster products
• Conduct classroom instruction to mechanics on maintaining and diagnosing our systems

Rampmaster will provide on the job training and professional development. This is a great opportunity to travel and meet a diversity of people in the highly desirable aviation industry. This role is based at our headquarters in Coatesville, PA, which has easy access to Philadelphia and Delaware counties.

Job Requirements

• Mechanical aptitude with experience
• Mechanical and electrical diagnostic skills with emphasis on automotive environment
• Strong analytical skills to solve problems, make critical decisions, and see them through to a positive result
• Integrity, honesty, professional demeanor and etiquette on phone and in-person
• About 30% domestic travel and occasional international travel
• Computer skills using Microsoft Office products and ability to learn new software
• Strong interest in continuous learning and growth, adapt to evolving work environment
• Work both independently and in collaboration with a team
• Valid Driver’s License and Passport required
• Ability to clear background checks for airports and military locations
• Previous experience in manufacturing or technical customer-service is preferred
• Office hours 8 am – 4:30 pm

About Rampmaster

The premier manufacturer of aircraft refueling solutions, known in the commercial and general aviation markets for its technical innovation, quality production standards, and superior customer service. Our long‑standing philosophy is to pursue quality first and to leave the world a better place than we found it.

Salary Position Company Benefits

• Blue Cross Blue Shield PPO Health insurance with premium fully covered by company
• Optional dental and supplemental life insurance is available