Aviation Quality Assurance & Compliance Analyst

GRUPO EULEN USA; Miami (FL); On-site; USD 42,000 - 65,000; Full time

Job summary

GRUPO EULEN USA in Miami, FL is seeking a Quality Control Screener to monitor regulatory compliance and health and safety requirements. You will collect data, manage records, and support database systems for quality control.

The role requires aviation safety or quality service experience, strong Excel skills, and bilingual Spanish/English communication. Proficiency with Microsoft Office tools and document management is essential.

Qualifications

• Bachelor’s degree and/or relevant experience.
• Must have aviation experience or relevant safety or quality service experience.
• Proficiency in Microsoft Office Suite (PowerPoint, Word, SharePoint, and Advanced Excel Skill).

Responsibilities

• Assist and support quality assurance policies and procedures.
• Interpret and implement quality assurance standards.
• Evaluate adequacy of quality assurance standards.
• Devise sampling procedures and directions for recording and reporting quality data.
• Review the implementation and efficiency of quality and inspection systems.
• Plan, conduct, and monitor, and inspect service quality.
• Document internal audits and other quality assurance activities.
• Investigate customer complaints and non-conformance issues.
• Collect analyze and compile statistical quality data.
• Develop, recommend, and monitor corrective and preventive actions.
• Prepare reports to communicate outcomes of quality activities.
• Identify training needs and organize training interventions to meet quality standards.
• Coordinate and support on-site audits conducted by external providers.
• Evaluate audit findings and implement appropriate corrective actions.
• Assure ongoing compliance with quality and industry regulatory requirements.
• Confirm that Audit procedures are properly carried out and assigned work schedules are maintained.
• Determine overall service quality by conducting and evaluating various audits related to services.
• Resolve major quality problems at the Airport, warehouses, and Ramp areas as required.
• Evaluate and take corrective action when necessary with regard to services at all levels of operations.
• Educate and instruct employees on best practices.
• Discuss process evaluation with operational management, make appropriate recommendations, and set a timetable for improvement and corrections.
• Function as an information source for Cabin Services and other departments when critical quality issues arise.
• Other duties may be assigned.

Skills

Bilingual Spanish/English

Excel skills

Reading & understanding docs

Writing & communication

Organizational/analytical skills

Attention to detail

Self-organization/initiative

Education

Bachelor’s degree or relevant experience

Tools

Microsoft Office Suite

Job description

GRUPO EULEN USA in Miami, FL is seeking a Quality Control Screener to monitor regulatory compliance and health and safety requirements. You will collect data, manage records, and support database systems for quality control.

The role requires aviation safety or quality service experience, strong Excel skills, and bilingual Spanish/English communication. Proficiency with Microsoft Office tools and document management is essential.