Aviation Passenger Services Agent

Trego-Dugan-Aviation-; Pensacola (FL); On-site; USD 18,000 - 26,000; Full time

Job summary

TDA AGH in Pensacola, FL, is seeking a Passenger Service Agent to deliver outstanding service to travelers using commercial and charter flights. You will assist with ticketing, boarding, special needs, and aircraft turnaround while representing the airline with professionalism.

The role requires reading and speaking English, the ability to work flexible shifts—including nights, weekends, and holidays—and strict compliance with FAA and airport regulations.

Qualifications

• Must read, write and communicate effectively in English.
• Ability to work calmly and efficiently under time constraints in a high-pressure airport environment.
• Available to work varied shifts including evenings, nights, weekends and holidays.
• Must present a well-groomed, professional appearance at all times.
• Must have or be able to obtain authorization to work in the U.S. and meet SIDA badge fingerprint requirements.

Responsibilities

• Process customer tickets, check baggage, monitor carry-on baggage for size and quantity, and assign seats.
• Provide accurate information on arrival and departure times, boarding procedures, carry-on regulations, and seating arrangements.
• Handle denied boarding situations professionally, solicit volunteers, accommodate displaced customers, and issue vouchers as appropriate.
• Ensure compliance with FAA, airline, and airport regulations at all times.
• Assist customers with special needs, including those requiring mobility assistance during boarding.
• Transport wheelchair passengers between ticket counter, gates, and baggage service areas.
• Operate jet bridges, ADA ramps, and portable stairs to facilitate boarding and deplaning.
• Complete all required training and only complete tasks you are trained for.

Job description

TDA AGH in Pensacola, FL, is seeking a Passenger Service Agent to deliver outstanding service to travelers using commercial and charter flights. You will assist with ticketing, boarding, special needs, and aircraft turnaround while representing the airline with professionalism.

The role requires reading and speaking English, the ability to work flexible shifts—including nights, weekends, and holidays—and strict compliance with FAA and airport regulations.