Aviation Passenger Service Agent — Flexible Shifts

Trego Dugan Aviation Of Grand Island Inc; New Bern (NC); Presencial; USD 17.000 - 25.000; Jornada completa

Descripción de la vacante

TDA AGH in New Bern, NC is seeking a Passenger Service Agent to be the face of our operation, delivering outstanding customer service for passengers using commercial and charter services. You will handle ticketing, boarding, special assistance, and aircraft turnaround support in a fast-moving environment.

Responsibilities include processing tickets and baggage, providing times and procedures details, and handling denied boarding with vouchers as needed.

Formación

• Must be able to read, write, and communicate effectively in English.
• Ability to work calmly and efficiently under time constraints in a high-pressure airport environment.
• Available to work varied shifts including evenings, nights, weekends, and holidays.
• Must present a well-groomed, professional appearance at all times.
• Must have or be able to obtain authorization to work in the U.S. as defined in the Immigration Act of 1986.
• Must be able to fulfill the requirements to obtain a SIDA badge and pass a fingerprint-based security screening as required by the airline and airport authority.
• Bilingual or multilingual skills strongly valued.
• Prior customer service, hospitality, or airline/airport industry experience.
• Familiarity with airline reservation or check-in systems (e.g., Sabre, Amadeus, or similar).
• Experience assisting passengers with disabilities or ADA/wheelchair assist procedures.
• CPR/First Aid certification or willingness to obtain.

Responsabilidades

• Process customer tickets, check baggage, monitor carry-on baggage for size and quantity, and assign seats.
• Provide accurate information on arrival and departure times, boarding procedures, carry-on regulations, and seating arrangements.
• Handle denied boarding situations professionally — solicit volunteers, accommodate displaced customers, and issue hotel, meal, and taxi vouchers as appropriate.
• Ensure strict compliance with FAA, airline, and airport regulations at all times.
• Enforce safety and security measures and protect sensitive operational zones.
• Assist customers with special needs, including those who require support during boarding.
• Transport wheelchair passengers between the ticket counter, gates, and baggage service areas.
• Operate jet bridges, ADA ramps, and portable air stairs to facilitate safe passenger boarding and deplaning, including for customers with mobility needs.
• Perform thorough aircraft cabin cleaning and security searches between flights.
• Complete all required training.
• Only complete tasks for which you are fully trained.
• Report any safety hazard or incident immediately to your supervisor.
• Other duties as assigned by management.

Conocimientos

Customer service

English proficiency

Stamina under pressure

Shift flexibility

Safety compliance

Descripción del empleo

TDA AGH in New Bern, NC is seeking a Passenger Service Agent to be the face of our operation, delivering outstanding customer service for passengers using commercial and charter services. You will handle ticketing, boarding, special assistance, and aircraft turnaround support in a fast-moving environment.

Responsibilities include processing tickets and baggage, providing times and procedures details, and handling denied boarding with vouchers as needed.