Aviation Passenger Service Specialist

Trego-Dugan Aviation Inc; Madison (WI); On-site; USD 16,531 - 27,552; Part time

Job summary

Trego-Dugan Aviation Inc. in Madison, WI seeks a Passenger Service Agent for part-time shifts, including days, evenings, and nights. You will handle tickets, check baggage, guide passengers, and support boarding and aircraft turnaround.

The role requires strong customer service and adherence to FAA and airport rules. Applicants should be able to work under pressure, communicate effectively in English, and present a professional appearance.

Qualifications

• Must read, write, and communicate effectively in English.
• Able to work calmly under time constraints in a high-pressure airport environment.
• Available to work varied shifts including evenings, nights, weekends, and holidays.
• Must present a well-groomed, professional appearance at all times.
• Must have or obtain authorization to work in the U.S. and pass background/fingerprint screening.

Responsibilities

• Process customer tickets, check baggage, monitor carry-on baggage, and assign seats.
• Provide accurate information on arrival/departure times, boarding procedures, and seating.
• Handle denied boarding situations and arrange vouchers as appropriate.
• Ensure compliance with FAA, airline, and airport regulations at all times.
• Enforce safety and security measures and assist customers with special needs.
• Transport wheelchair passengers between the ticket counter, gates, and baggage service areas.
• Operate jet bridges, ADA ramps, and portable stairs for boarding and deplaning.
• Complete required training and report safety hazards to supervisor.

Skills

Customer service

Effective communication

Time management

Professional appearance

Tools

Sabre/Amadeus

Job description

Trego-Dugan Aviation Inc. in Madison, WI seeks a Passenger Service Agent for part-time shifts, including days, evenings, and nights. You will handle tickets, check baggage, guide passengers, and support boarding and aircraft turnaround.

The role requires strong customer service and adherence to FAA and airport rules. Applicants should be able to work under pressure, communicate effectively in English, and present a professional appearance.