Aviation Parts Services Specialist - 24/7 Support

Honda Aircraft Company; United States; On-site; USD 45,000 - 60,000; Full time

Job summary

An aerospace company is seeking a Parts Service Customer Service Representative to manage communications for material needs and oversee parts returns. The role requires strong customer service skills and a background in the aviation/aerospace industry. Responsibilities include processing orders, managing returns, and engaging with internal teams. Candidates should have an associate degree or equivalent experience in a fast-paced service environment, along with proficiency in ERP systems and excellent communication abilities.

Qualifications

• Associates degree or 2+ years of related Customer Service experience in a fast-paced environment is required.
• Experience in the Aviation / Aerospace parts field is preferred.

Responsibilities

• Functions as the first line of communication for all materials requirements.
• Receives, reviews, and processes all quotations and sales orders from customer.
• Manages the core return process from end to end.
• Maintains processes to monitor order status.
• Supports material return and financial account reconciliation efforts.

Skills

Excellent Customer Service skills

Strong analytical skills

Interpersonal skills

Ability to multitask

Microsoft Office proficiency

Education

Associates degree or 2+ years of related Customer Service experience

Tools

ERP (SAP)

Job description

An aerospace company is seeking a Parts Service Customer Service Representative to manage communications for material needs and oversee parts returns. The role requires strong customer service skills and a background in the aviation/aerospace industry. Responsibilities include processing orders, managing returns, and engaging with internal teams. Candidates should have an associate degree or equivalent experience in a fast-paced service environment, along with proficiency in ERP systems and excellent communication abilities.