Aviation Operations & Customer Support Specialist

ABX Air, Inc.; Wilmington (OH); On-site; USD 38,000 - 62,000; Full time

Job summary

ABX Air, Inc. in Wilmington, OH, is seeking an experienced admin support specialist to assist with monthly reporting, customer support and billing, and flight schedule changes.

You will coordinate with vendors and support cross‑department operations for flights, permits, and overflights, and help manage badges and training documentation. Strong MS Office skills and aviation experience are required.

Qualifications

• High School Diploma/GED required.
• 3-5 years aviation experience.
• 2 years' experience in flight or regulatory environment.
• Proficient with Microsoft Office: Word/Excel/PowerPoint.
• Fluent in Outlook, Teams and Microsoft 365.
• Experience with Docusign and Adobe Acrobat.
• A proven self-starter with the ability to adapt to a fast-paced environment.
• Excellent communication skills.
• Exhibit a high degree of accuracy and attention to detail.
• Ability to interpret flight schedules.
• Knowledge of airport identifiers.

Responsibilities

• Assist with monthly reporting
• Assist with customer support and billing
• Assist with flight schedule changes
• Reach out to 3rd party vendors for ad-hoc ground handling services
• Assist with cross department operations coordination for flights, permits, overflights, and schedule changes
• Assist with UPS Peak badging, security training documentation, and badge tracking
• Assist with Ad Hoc Charter Quotes
• Perform other duties as assigned

Skills

Communication skills

Attention to detail

Adaptability

Interpreting flight schedules

Airport identifiers

Education

High School Diploma/GED

College degree

Tools

Microsoft Office (Excel, Word, PowerPoint)

Outlook/Teams/M365

Docusign

Adobe Acrobat

Citrix

Ops++

Netline

Job description

ABX Air, Inc. in Wilmington, OH, is seeking an experienced admin support specialist to assist with monthly reporting, customer support and billing, and flight schedule changes.

You will coordinate with vendors and support cross‑department operations for flights, permits, and overflights, and help manage badges and training documentation. Strong MS Office skills and aviation experience are required.