ABX Customer Support & Business Development Specialist

ABX AIR; Wilmington (OH); On-site; USD 42,000 - 65,000; Full time

Job summary

ABX Air is seeking a Customer Support & Business Development Specialist to support monthly reporting, customer service, and billing while coordinating flight schedule changes. You will interact with 3rd party vendors and assist cross-department operations for flights and permits.

The role requires a proactive self-starter with aviation experience and strong communication skills. Ideal candidates have a High School Diploma/GED, 3–5 years in aviation, and proficiency in Microsoft Office, Outlook,

Qualifications

• High School Diploma or GED required.
• 3–5 years aviation experience preferred.
• 2 years in flight or regulatory environment recommended.
• Proficient with Microsoft Office (Word/Excel/PowerPoint).
• Fluent in Outlook, Teams and Microsoft 365.
• Experience with Docusign and Adobe Acrobat.
• Strong communication and detail orientation.

Responsibilities

• Assist with monthly reporting.
• Assist with customer support and billing.
• Assist with flight schedule changes.
• Reach out to 3rd party vendors for ad-hoc ground handling services.
• Coordinate cross-department operations for flights, permits, and schedule changes.
• Assist with UPS Peak badging, security training documentation, and badge tracking.
• Support Ad Hoc Charter Quotes.
• Perform other duties as assigned.

Skills

Excellent communication

Attention to detail

Self-starter

Adaptability

Education

High School Diploma/GED

Tools

Microsoft Office

Outlook

Excel

PowerPoint

Docusign

Adobe Acrobat

Citrix

Job description

ABX Customer Support & Business Development Specialist

Job Category: ADMINISTRATION

Requisition Number: ABXCU005000

• Posted : October 19, 2026
• Full-Time

Locations

Showing 1 location

WILMINGTON, OH 45177, USA

Description

DUTIES AND RESPONSIBILITIES:

• Assist with monthly reporting
• Assist with customer support and billing
• Assist with flight schedule changes
• Reach out to 3rd party vendors for ad-hoc ground handling services
• Assist with cross department operations coordination for flights, permits, overflights, and schedule changes
• Assist with UPS Peak badging, security training documentation, and badge tracking
• Assist with Ad Hoc Charter Quotes
• Perform other duties as assigned

SUPERVISORY RESPONSIBILITIES: N/A

REQUIREMENTS:

• High School Diploma/GED
• 3-5 years aviation experience
• 2 years' experience in flight or regulatory environment
• Proficient with Microsoft software: Work, Excel, PowerPoint
• Fluent in Outlook, Teams and Microsoft 365
• Experience with Docusign and Adobe Acrobat
• A proven self-starter with the ability to adapt to a fast-paced environment
• Excellent communication skills
• Exhibit a high degree of accuracy and attention to detail
• Ability to interpret flight schedules
• Knowledge of airport identifiers

PREFERRED:

• College degree
• Experience in Citrix, Ops ++ and Netline
• Experience in obtaining flight permits and slots

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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