Aviation Membership Services Specialist I

Experimental Aircraft Association Inc; Oshkosh (WI); On-site; USD 42,000 - 52,000; Full time

Job summary

Experimental Aircraft Association Inc. is seeking a customer-service oriented professional to assist members and strengthen aviation participation. You will connect with members personally, answer questions, and support our mission through exceptional service.

You will collaborate across departments, train staff on projects, and stay current with EAA programs and events, including AirVenture, to help deliver memorable experiences at the museum and membership table.

Qualifications

• Bachelor’s degree in aviation or related field; experience could be considered.
• Ability to work in a changing environment and prioritize time effectively.
• Ability to exercise initiative and judgment in serving members.
• Excellent verbal and written communication skills.
• Excellent interpersonal skills.
• Excellent organizational skills and attention to detail.
• Proficient with Microsoft Office Suite and internet research.

Responsibilities

• Answer front-line member questions via phone, email, or in person.
• Provide knowledgeable, memorable service and resolve concerns with resources.
• Serve as liaison to train and support other departments on projects.
• Handle general inquiries beyond program specialty as needed.
• Stay updated on EAA programs and events.
• Assist in museum store reception and membership table during events.
• Support high-volume member areas during AirVenture.

Skills

Verbal communication

Written communication

Interpersonal skills

Organizational skills

Attention to detail

Microsoft Office

Researching online

Education

Bachelor’s degree in aviation or related field

Tools

Microsoft Office Suite

Internet research

Job description

Experimental Aircraft Association Inc. is seeking a customer-service oriented professional to assist members and strengthen aviation participation. You will connect with members personally, answer questions, and support our mission through exceptional service.

You will collaborate across departments, train staff on projects, and stay current with EAA programs and events, including AirVenture, to help deliver memorable experiences at the museum and membership table.