Aviation Lounge General Manager - Guest Experience & Ops

Sodexo; Arlington (VA); On-site; USD 89,000 - 116,000; Full time

Benefits offered by this job

Day-one benefits

3 weeks vacation

401(k) plan

Paid time off

Career growth

Tuition reimbursement

Job summary

Sodexo Live! is seeking a General Manager for our United Airlines Lounge at Reagan National Airport in Arlington, VA. You will oversee daily operations and lead service staff to ensure outstanding guest experiences.

This role manages performance, staffing, budgeting and vendor relations, with accountability for guest satisfaction and financial results. A strong hospitality leadership background and a Bachelor’s degree or equivalent are required.

Qualifications

• Leadership experience in food service or hospitality.
• Solid financial acumen and ability to manage budgets, analyze performance, and implement cost-saving strategies.
• Strong communication and relationship-building skills to effectively partner with clients, customers, and team members.
• Hands-on, solution-oriented mindset with the ability to adapt and lead in a fast-paced, multi-service environment.
• Passion for delivering excellent guest experiences through operational excellence and attention to detail.

Responsibilities

• Lead day-to-day operations with autonomy and support, ensuring seamless service delivery across key areas.
• Build and nurture a high-performing team through hands-on leadership, coaching, and development.
• Drive success by achieving operational goals and optimizing financial performance.
• Collaborate closely with clients to create value-added solutions and lasting relationships.
• Bring energy and innovation to everyday challenges in a dynamic, customer-focused setting.
• Gain visibility and leadership growth within the company.

Skills

Leadership

Financial acumen

Communication

Customer service

Multi-tasking

Education

Bachelor's degree or equivalent

Job description

Sodexo Live! is seeking a General Manager for our United Airlines Lounge at Reagan National Airport in Arlington, VA. You will oversee daily operations and lead service staff to ensure outstanding guest experiences.

This role manages performance, staffing, budgeting and vendor relations, with accountability for guest satisfaction and financial results. A strong hospitality leadership background and a Bachelor’s degree or equivalent are required.