General Manager, Aviation Lounge 1

Sodexo; Arlington (VA); On-site; USD 89,000 - 116,000; Full time

Benefits offered by this job

Day-one benefits

3 weeks vacation

401(k) plan

Paid time off

Career growth

Tuition reimbursement

Job summary

Sodexo Live! is seeking a General Manager for our United Airlines Lounge at Reagan National Airport in Arlington, VA. You will oversee daily operations and lead service staff to ensure outstanding guest experiences.

This role manages performance, staffing, budgeting and vendor relations, with accountability for guest satisfaction and financial results. A strong hospitality leadership background and a Bachelor’s degree or equivalent are required.

Qualifications

• Leadership experience in food service or hospitality.
• Solid financial acumen and ability to manage budgets, analyze performance, and implement cost-saving strategies.
• Strong communication and relationship-building skills to effectively partner with clients, customers, and team members.
• Hands-on, solution-oriented mindset with the ability to adapt and lead in a fast-paced, multi-service environment.
• Passion for delivering excellent guest experiences through operational excellence and attention to detail.

Responsibilities

• Lead day-to-day operations with autonomy and support, ensuring seamless service delivery across key areas.
• Build and nurture a high-performing team through hands-on leadership, coaching, and development.
• Drive success by achieving operational goals and optimizing financial performance.
• Collaborate closely with clients to create value-added solutions and lasting relationships.
• Bring energy and innovation to everyday challenges in a dynamic, customer-focused setting.
• Gain visibility and leadership growth within the company.

Skills

Leadership

Financial acumen

Communication

Customer service

Multi-tasking

Education

Bachelor's degree or equivalent

Job description

Sodexo Live! is seeking a General Manager for our United Airlines Lounge at Reagan International Airport. Our airport lounges are dedicated spaces for passengers to relax and rejuvenate while awaiting their next adventure.

As the General Manager of the Lounge, you will have responsibility for daily operations and service staff including food and beverage operations managers, supervisors, bartenders and appearance.

About the job

Take charge of a vibrant, fast-paced environment where you’ll oversee daily operations, lead service excellence, and drive team performance across multiple service areas. This role is your opportunity to build strong client partnerships, inspire your team, and make a measurable impact on guest satisfaction and financial outcomes.

Accountable for managing people, setting direction and deploying resources; typically is responsible for performance evaluation, pay reviews and hire/fire decisions. Results are primarily achieved through the work of others and typically depend on the manager's ability to influence and negotiate with parts of the organization. Progression within Career Band reflects acquisition of broad technical expertise, business and industry knowledge, and process and people leadership capabilities. Accountable for business, functional or operational areas, processes or programs, which may include dotted-line or matrixed management.

Pay Range: $89250 - $115500

Incentive Eligibility

Eligible to participate in Sodexo's incentive plan and earn variable compensation in addition to base salary.

What’s in it for you

Day one benefits, 3 weeks paid vacation, 401k, and opportunity to grow your career!

• Lead day-to-day operations with autonomy and support, ensuring seamless service delivery across key areas
• Build and nurture a high-performing team through hands-on leadership, coaching, and development
• Drive success by achieving operational goals and optimizing financial performance
• Collaborate closely with clients to create value-added solutions and lasting relationships
• Bring energy and innovation to everyday challenges in a dynamic, customer- focused setting
• Gain visibility and leadership growth within a company committed to your development and success

What you’ll bring

2-3 years’ experience at the GM level with a recognized concept or company; possess the ability to manage multiple priorities, demonstrate professional communication skills, and exhibit a passion for a high-level of customer service.

• Leadership experience in food service or hospitality, with a strong track record of team development and employee engagement
• Solid financial acumen and ability to manage budgets, analyze performance, and implement cost-effective strategies
• Strong communication and relationship-building skills to effectively partner with clients, customers, and team members
• A hands‑on, solution‑oriented mindset with the ability to adapt and lead in a fast- paced, multi-service environment
• Passion for delivering excellent guest experiences through operational excellence, innovation, and attention to detail

Requirements

• Education Requirement: Bachelor’s degree or equivalent experience Management Experience: 5 years Related Experience: 5 years

What we offer

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs

• 401(k) Plan with Matching Contributions

• Paid Time Off and Company Holidays

• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

Who we are

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.