Aviation IT Support Specialist with AI & Cloud

inMy Jet; Smyrna (TN); On-site; USD 48,000 - 72,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Job summary

Contour Airlines in Smyrna, TN is seeking an IT Support Specialist to deliver hands-on support across airport operations, aviation systems, cloud infrastructure, and AI integrations. You will configure devices, manage MS 365/Azure, and help resolve hardware and network issues to keep 24/7 flight operations running.

The role requires strong problem solving, attention to detail, and ability to work across a fast-paced environment with shifting priorities. Weekend/on-call support may be required.

Qualifications

• Must be at least 18 years old.
• Strong organizational and troubleshooting skills.
• Must be legally authorized to work in the United States and able to travel in and out of the country without restrictions.
• Ability to read, write, speak, and understand English fluently; proficiency in Spanish is a plus but not required.

Responsibilities

• Provide friendly, responsive IT support for end users across airport stations, hangars, and offices.
• Diagnose and resolve hardware, software, peripheral, and network issues.
• Configure, deploy, and maintain laptops, desktops, and mobile devices in a Microsoft 365 / Azure AD environment.
• Manage user onboarding and offboarding including account setup, access rights, and license management.
• Support aviation systems and intranet resources; assist with API integrations and automation tools.
• Maintain VOIP systems and network connectivity; document and track support requests.

Skills

English fluency

Organizational skills

Troubleshooting

Driver's license

Communication skills

Time management

Education

High school diploma or GED

Tools

Microsoft 365

Azure Active Directory

VOIP systems

Job description

Contour Airlines in Smyrna, TN is seeking an IT Support Specialist to deliver hands-on support across airport operations, aviation systems, cloud infrastructure, and AI integrations. You will configure devices, manage MS 365/Azure, and help resolve hardware and network issues to keep 24/7 flight operations running.

The role requires strong problem solving, attention to detail, and ability to work across a fast-paced environment with shifting priorities. Weekend/on-call support may be required.