Aviation GSE Account Lead: Relationship & Growth

Pilot John International; Greenville (NC); On-site; USD 55,000 - 75,000; Full time

Job summary

Pilot John International is seeking a PJi+ Sales Coordinator to own relationships with strategic accounts across major aviation operations. You will be the single point of contact, build a structured book of business, and understand your accounts’ pain points to deliver value.

In this role you will respond to inbound quotes, proactively expand the account base, and manage pipeline with discipline. Collaboration with the Sales Manager and cross-functional teams is essential.

Qualifications

• Excellent customer service skills and the discipline to follow established service standards for high-value accounts.
• Strong relationship-building ability and proactive outreach to key contacts.
• Highly organized with rigor around CRM accuracy and pipeline hygiene.
• Confident communicator across video, phone, and written correspondence.
• Prior experience in account management, customer success, or B2B sales support is preferred; aviation or GSE industry exposure is a plus but not required.

Responsibilities

• Serve as the single point of contact for an assigned portfolio of PJi+ accounts, owning day-to-day relationships with gatekeepers and site-level decision-makers.
• Build and maintain an organized, up-to-date book of business with clear profiles of accounts and key contacts.
• Develop deep knowledge of each account’s pain points and how PJi’s products create value.
• Identify opportunities to introduce PJi’s capabilities to new contacts and escalate when needed.
• Schedule and lead virtual meetings to present PJi capabilities and solutions.
• Maintain accurate records across accounts and report on pipeline movement regularly.
• Conduct proactive check-ins to strengthen relationships and surface needs early.

Skills

Relationship-building

Account management

Communication

Organizational skills

Proactivity

CRM hygiene

Client-focused

Tools

Google Meet

Job description

Pilot John International is seeking a PJi+ Sales Coordinator to own relationships with strategic accounts across major aviation operations. You will be the single point of contact, build a structured book of business, and understand your accounts’ pain points to deliver value.

In this role you will respond to inbound quotes, proactively expand the account base, and manage pipeline with discipline. Collaboration with the Sales Manager and cross-functional teams is essential.