Aviation Ground Handling Account Leader

Menzies Aviation; Charlotte, Northern (NC, KY); Hybrid; USD 60,000 - 75,000; Full time

Job summary

Menzies Aviation is seeking an Account Manager to support ground handling operations at a high-volume international airport in the Charlotte area. You will assist the operational team to deliver safe, compliant, and cost-effective service to airlines, while leading the management team and coordinating with stakeholders.

The role requires strong communication skills, a proven track record in ground handling, and the ability to work shifts as needed.

Qualifications

• Ground Handling experience at a high-volume international airport.
• Must pass pre-employment background and drug test.
• Must obtain a US Customs Seal.
• Must possess a valid State Driver’s License.
• High School diploma or better.
• Bachelor’s degree preferred.

Responsibilities

• Implement Menzies Aviation Policies and Procedures as laid down in the Eight Pillars of Management.
• Ensures service delivery to customer airlines is according to the airline contacts, and within the agreed budget level.
• Ensures safety and security procedures are performed according to the Menzies Health & Safety regulations, and according to international aviation standards.
• Monitors performance, taking action to correct any shortfalls.
• Liaises with airline station managers, airport operations staff, handling agents, customs, immigration, and security officials, and other airport stakeholders.
• Provides reports as required, and service delivery measurements.
• Provides leadership to the management team, developing their skills.
• Work shifts as required by the business.
• To report any significant deficiency in our products, materials and documents.
• Has the duty to suggest any improvements to working practices, especially those relating to safety and security.
• Must follow all security procedures as required.
• Other duties as assigned.

Skills

Communication

Cross-cultural collaboration

IATA standards

Leadership

Ground support equipment (GSE)

Education

High School diploma

Bachelor’s degree

Job description

Menzies Aviation is seeking an Account Manager to support ground handling operations at a high-volume international airport in the Charlotte area. You will assist the operational team to deliver safe, compliant, and cost-effective service to airlines, while leading the management team and coordinating with stakeholders.

The role requires strong communication skills, a proven track record in ground handling, and the ability to work shifts as needed.