Account Manager

Menzies Aviation; Charlotte, Northern (NC, KY); Hybrid; USD 60,000 - 75,000; Full time

Job summary

Menzies Aviation is seeking an Account Manager to support ground handling operations at a high-volume international airport in the Charlotte area. You will assist the operational team to deliver safe, compliant, and cost-effective service to airlines, while leading the management team and coordinating with stakeholders.

The role requires strong communication skills, a proven track record in ground handling, and the ability to work shifts as needed.

Qualifications

• Ground Handling experience at a high-volume international airport.
• Must pass pre-employment background and drug test.
• Must obtain a US Customs Seal.
• Must possess a valid State Driver’s License.
• High School diploma or better.
• Bachelor’s degree preferred.

Responsibilities

• Implement Menzies Aviation Policies and Procedures as laid down in the Eight Pillars of Management.
• Ensures service delivery to customer airlines is according to the airline contacts, and within the agreed budget level.
• Ensures safety and security procedures are performed according to the Menzies Health & Safety regulations, and according to international aviation standards.
• Monitors performance, taking action to correct any shortfalls.
• Liaises with airline station managers, airport operations staff, handling agents, customs, immigration, and security officials, and other airport stakeholders.
• Provides reports as required, and service delivery measurements.
• Provides leadership to the management team, developing their skills.
• Work shifts as required by the business.
• To report any significant deficiency in our products, materials and documents.
• Has the duty to suggest any improvements to working practices, especially those relating to safety and security.
• Must follow all security procedures as required.
• Other duties as assigned.

Skills

Communication

Cross-cultural collaboration

IATA standards

Leadership

Ground support equipment (GSE)

Education

High School diploma

Bachelor’s degree

Job description

People. Passion. Pride. This is what has driven our teams since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 300 locations in 65 countries, across 6 continents.

But at the heart of our business is our people.

Role Purpose

The Account Manager responsibility is to assist the operational team to deliver excellent and safer performance in the ground handling service functions at a high-volume international airport.

What you will be doing

• Implement Menzies Aviation Policies and Procedures as laid down in the Eight Pillars of Management
• Ensures service delivery to customer airlines is according to the airline contacts, and within the agreed budget level
• Ensures safety and security procedures are performed according to the Menzies Health & Safety regulations, and according to international aviation standards
• Monitors performance, taking action to correct any shortfalls
• Liaises with airline station managers, airport operations staff, handling agents, customs, immigration, and security officials, and other airport stakeholders
• Provides reports as required, and service delivery measurements
• Provides leadership to the management team, developing their skills
• Work shifts as required by the business
• To report any significant deficiency in our products, materials and documents
• Has the duty to suggest any improvements to working practices, especially those relating to safety and security
• Must follow all security procedures as required
• Other duties as assigned

Safety, Security, Wellbeing and Compliance:

You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.

What we are looking for:

• Able to communicate effectively with senior level personnel.
• Able to work with a multinational work force, and to adjust to the local conditions of the station.
• A working knowledge of the IATA Standard Ground Handling Agreement.
• Aptitude to develop the supervisory team, provide succession planning, and re-engineer business processes as demanded by changes in the business.
• Able to support other stations as required and ensure own station responsibilities are covered with on leave.
• Ground Handling experience at a high-volume international airport.
• Excellent knowledge of cargo/ramp GSE.
• High School Graduate or better.
• Must pass pre-employment background and drug test
• Must obtain a US Customs Seal
• Must possess a valid State Driver’s License.

Diversity

Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.

Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role.

Qualifications

Education

Required

High School or better.

Preferred

Bachelors or better.

Experience

Required

Proven Ground Handling experience at a high-volume international airport.

Licenses & Certifications

Required

DRIVERS LICENSE

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.