Airfield Operations Specialist: Safe, On-Time Turnarounds

Menzies Aviation; Charlotte, Northern (NC, KY); Hybrid; USD 32,000 - 52,000; Full time

Job summary

Menzies Aviation is seeking an Operations Agent in Charlotte, NC to support safe, efficient airport activities. You will coordinate aircraft servicing, monitor airside and terminal operations, and ensure regulatory compliance while working with airline partners and ground handling teams.

Ideal candidates have a high school diploma and strong communication, organizational, and multitasking skills. The role requires physical fitness to stand, walk, and lift up to 50 pounds, in varying weather

Qualifications

• High School diploma or GED required.
• Strong organizational and multitasking abilities.
• Excellent verbal and written communication skills.
• Ability to make sound decisions in a fast-paced environment.
• Good problem-solving and critical-thinking skills.
• Customer service orientation and teamwork mindset.

Responsibilities

• Monitor daily airport and ramp operations to ensure safe and efficient aircraft turnaround.
• Coordinate with airline personnel, dispatchers, ramp agents, fueling teams, catering, cleaning, baggage handling and maintenance.
• Conduct routine inspections of airport operational areas including ramps, gates, taxiways and service roads.
• Respond to operational issues, flight delays, emergencies, and IROPs.
• Communicate operational updates to internal teams and airline customers.
• Ensure compliance with FAA, TSA, OSHA, airport authority and company policies.
• Complete operational reports, incident reports, safety documentation, and daily logs.
• Assist with gate assignments, aircraft parking, and equipment coordination as needed.
• Monitor weather conditions and communicate operational impacts.
• Support emergency response procedures and participate in safety drills.
• Investigate operational concerns and recommend corrective actions.
• Maintain accurate operational records using company systems and software.
• Promote a culture of safety, customer service, and continuous improvement.

Skills

Organizational skills

Multitasking

Verbal communication

Written communication

Decision making

Problem solving

Teamwork

Attention to detail

Customer service

Education

High School diploma or GED

Tools

Microsoft Office

Operational software

Basic computer skills

Job description

Menzies Aviation is seeking an Operations Agent in Charlotte, NC to support safe, efficient airport activities. You will coordinate aircraft servicing, monitor airside and terminal operations, and ensure regulatory compliance while working with airline partners and ground handling teams.

Ideal candidates have a high school diploma and strong communication, organizational, and multitasking skills. The role requires physical fitness to stand, walk, and lift up to 50 pounds, in varying weather