Aviation Field Service Engineer - On‑Site Support & Travel

Garmin Ltd.; Olathe (KS); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Garmin Benefits

Job summary

Garmin Ltd. is seeking a full-time Aviation Field Service Representative 1 at its U.S. headquarters in the Greater Kansas City area. The role requires installing and troubleshooting Garmin avionics, and serving as a technical consultant for distributors and customers.

Candidates should have substantial experience with avionics installations, strong communication skills, and a customer-focused approach. Domestic and international travel and on-site technical support are required.

Qualifications

• Minimum 6 years relevant experience with 4+ years installing and troubleshooting avionics.
• Strong verbal and written communication, and customer service orientation.
• Proficiency with Microsoft Office and PC basics.

Responsibilities

• Interact with dealers and end customers to resolve moderately complex issues.
• Install, maintain, and troubleshoot Garmin avionics products on-site.
• Travel to dealers and customers domestically and internationally for support.
• Review pilots' guides and manuals for accuracy and completeness.
• Liaise between customers and engineering teams to address concerns.
• Document failure trends and assist with warranty/service decisions.

Skills

Communication skills

Avionics installations

Customer-oriented attitude

MS Office proficiency

Problem solving

Education

Associate's Degree

4-year technical degree

Tools

MS Office

Job description

Garmin Ltd. is seeking a full-time Aviation Field Service Representative 1 at its U.S. headquarters in the Greater Kansas City area. The role requires installing and troubleshooting Garmin avionics, and serving as a technical consultant for distributors and customers.

Candidates should have substantial experience with avionics installations, strong communication skills, and a customer-focused approach. Domestic and international travel and on-site technical support are required.