Aviation Field Service Representative 1

Garmin; Olathe (KS); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Garmin Benefits

Job summary

Garmin's U.S. headquarters in the Greater Kansas City area seeks a full-time Aviation Field Service Representative 1 to install, troubleshoot, and support Garmin avionics products, directing technical knowledge to dealers and end customers.

Travel to dealers and customer sites domestically and internationally is required; you will liaise with Engineering, handle complex inquiries, review manuals, and participate in a 24/7 rotation to provide on-site support.

Qualifications

• Associate’s degree and 6+ years in avionics installations/troubleshooting.
• Strong verbal, written, and interpersonal communication skills.
• Proficiency with personal computers and Microsoft Office.

Responsibilities

• Install, troubleshoot, and support Garmin avionics products for dealers and end customers.
• Travel to dealers and customer sites domestically and internationally to install and maintain avionics equipment.
• Serve as liaison between customers and engineering teams to resolve complex issues.
• Evaluate and document failure trends; assist in product/documentation improvements.
• Provide on-site representation and technical support, including 24/7 rotation when required.

Skills

Verbal communication

Written communication

Interpersonal skills

Customer service

Problem solving

Education

Associate's Degree

Tools

Microsoft Office

Job description

We are seeking a full-time Aviation Field Service Representative 1 at Garmin's U.S. headquarters in the Greater Kansas City area. In this role, you will be responsible for intermediate knowledge of the technical specifications and operation of Garmin avionic products and disseminating knowledge of Garmin avionics products to the team while serving as a consultant on Garmin aviation products to distributors and end customers.

Essential Functions

• Demonstrate strong communication skills working with challenging customers in stressful situations to solve moderately complex issues
• Work closely with dealers installing and maintaining Garmin Avionics products and assist them in solving moderately complex technical and operational problems
• Uphold Garmin Aviation’s reputation and brand recognition for world class support through all communications/interactions with Garmin customers/stakeholders
• Travel to dealers in support of the installation/maintenance of Garmin Avionics products
• Be knowledgeable of FAA regulations and safety standards
• Travel to customers’ facilities both domestically and internationally to provide on-site representation/ technical support of advanced or complex avionics installations, systems, and troubleshooting
• Act as liaison between customer and Engineering teams
• Answer complex/challenging customer and installer technical inquiries regarding Garmin products/systems via telephone, e-mail, and in person
• Determine if Garmin avionics equipment needs to be returned to factory for repair or if an exchange is required for out of box failures of Garmin equipment and create RMAs for repair or exchange when necessary
• Monitor, document, and report failure trends in Garmin equipment
• Identify/recommend improvements in Garmin products, documentation, and procedures
• Review special circumstances and authorize warranty service when deemed appropriate
• Review pilot’s guides, installation manuals, and maintenance manuals for completeness, technical accuracy, and areas likely to be misinterpreted
• Build strong working relationships between Aviation Support, Garmin business segments, and customers and give/receive feedback in a constructive manner
• Exemplify Garmin’s Mission, Vision, Values and Quality Policy and proactively work to improve Garmin’s image and culture
• Represent Garmin at industry and professional meetings, conferences and trade shows as required
• Ability to be on a rotation for 24/7 aviation technical support coverage

Basic Qualifications

• Associate’s Degree AND a minimum of 6 years relevant experience, including a minimum of 4 years experience performing avionics installations and troubleshooting OR an equivalent combination of education and experience
• Demonstrated strong and effective verbal, written, and interpersonal communication skills
• Must demonstrate a superior customer-oriented attitude
• Must demonstrate strong and broad knowledge of aircraft systems and avionics sub-systems
• Must possess proficiency using personal computers and Microsoft Office
• Must be positive, detail/team oriented, and a driven problem solver, multi-tasker, and self-starter with the ability to prioritize and work proactively/effectively in a fast paced, deadline-driven environment with minimal supervision and proven success in solving difficult problems

Desired Qualifications

• 4-year technical degree
• Previous avionics experience in a Garmin distributor facility or an aircraft maintenance facility and/or an aircraft manufacturing environment
• Pilot’s License
• Experience troubleshooting and installing Garmin avionics systems
• Knowledgeable in specifications, capabilities, and operation of Garmin avionics products

Garmin International is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran’s status, age or disability.

• This position is eligible for Garmin's benefit program. Details can be found here: Garmin Benefits