Aviation FBO General Manager: Safety, Service & Growth

Avfuel Corp; Grand Rapids (MI); On-site; USD 90,000 - 140,000; Full time

Job summary

Avfuel Corp seeks a General Manager for Avflight Grand Rapids to oversee all aspects of the FBO, including customer relations, line operations, accounting, health, safety, and environmental functions, and to coordinate activities for fuel, hangar, and office rentals.

The role provides day-to-day leadership and directs safety procedures, ensuring customer loyalty and strong employee engagement, with staffing to meet volumes and compliance with laws and company policies.

Qualifications

• 4 year college degree in Aviation or related study and/or equivalent professional experience.
• Must possess a valid driver's license. And pass background screening and airport screening.
• Must possess strong interpersonal, oral and written communication skills.
• General knowledge of business management and accounting.
• Proficient with personal computers and Microsoft office products.

Responsibilities

• Correspond with customers regarding various issues such as tenant relations and transient sales
• Regularly interact with customers to promote the FBO and to measure the level of customer satisfaction. Use customer feedback to constantly develop and improve capabilities and processes.
• Under guidance of Director will assist in the development of base forecasting and budgeting
• Accountable for base performance against budget; accountable for base audit results
• Establish a culture that promotes safety through daily observation, shift briefings, routine audits, monthly safety meetings, training and documented safety procedures. Formulate procedures for use in event of aircraft accidents, fires or other emergencies.
• Ensure a culture that promotes customer loyalty by creating an environment of increased employee engagement
• Ensure proper staffing levels are maintained based on daily/weekly/monthly volumes Oversee safety, integrity, and security of the operator which includes ensuring day to day operations are performed safely.
• Conduct accident investigations to determine root causes, including all reporting involved with the incident.
• Oversight of GSE and facility maintenance operations
• Carry out management responsibilities in accordance with the organization's policies and applicable laws.
• Administer the Computer Based Training program for the base
• Perform leadership functions such as conducting annual reviews, making hiring decisions, and managing performance of direct reports
• May perform tasks such as AP processing, time and attendance administration, and processing new employees
• Ensure employees receive company communications and necessary training including safety, customer service standards, Company values, etc.
• Other duties as requested or assigned

Skills

Interpersonal communication

Oral communication

Written communication

Forecasting

Leadership

Microsoft Office

Education

4 year degree in Aviation or related

Tools

Microsoft Office

Job description

Avfuel Corp seeks a General Manager for Avflight Grand Rapids to oversee all aspects of the FBO, including customer relations, line operations, accounting, health, safety, and environmental functions, and to coordinate activities for fuel, hangar, and office rentals.

The role provides day-to-day leadership and directs safety procedures, ensuring customer loyalty and strong employee engagement, with staffing to meet volumes and compliance with laws and company policies.